Well-Child Care Redesign: A New Model of Care for Children in Low-Income Families

During Phase 1, we used an innovative expert panel and community advisory board process to develop a new structural model for delivery of well-child care (WCC) to low-income families. The new model of care was developed using a WCC Framework that considered alternative structure for care: non-physician providers (nurses, lay health educators, social workers), non-traditional formats (group visits, internet, phone), and non-clinical locations (daycare centers, home visits, grocery stores) for each of six major WCC visits (physical exam, immunizations/laboratory screening, behavioral/developmental services, anticipatory guidance, psychosocial screenings, and sick visits/after-hours care), as well as a feasible mechanism for provider reimbursement. The model that was developed was a Team-Based Care, Parent Coach Model for WCC.

Recruitment of study participants carried on for approximately six months. We posted flyers in two Los Angeles pediatric clinics. The flyers instructed parents to contact the study investigators by phone or email, or alternatively speak with the office receptionist, if interested in participating. A bilingual (English and Spanish) research associate (RA) was available 2-3 days per week in each clinic site to answer questions that interested parents may have had; that person was also available by phone and email 5 days a week to respond to requests for information. A parent who saw a flyer in the clinic on the day of their visit could have approached the clinic receptionist, expressed an interest in the study, and then directed to either speak with the RA in a private room at the clinic. Additionally, when parents arrived for a visit for a child in the age range specified for the study, they were handed a 1-page flyer regarding the study during check-in at the receptionist's desk. The flyers instructed parents to call, email, or speak in person privately with the study RA if they were interested in participating or needed more information.

Eligible parents were informed of their intervention assignment and were asked for contact information and to complete a 10 minute survey. All parents were informed that they would be contacted 6-months and 12-months post-enrollment to complete two additional surveys. Parents in the intervention group were informed that they may be randomly selected to participate in an additional component to provide study staff with additional information regarding the health services that the parent received during the 12 months that he/she was enrolled in the study.

During enrollment the parents in the intervention group were informed of the additional services available to them. Parents were able to enroll in a text messaging program which provides parents with age-tailored health information through texts. The texts are available in English and Spanish. They contain information such as: car seat safety, dental care for baby and reminders to schedule child's physicals. The second service available to parents is a web-based parent tool called the Well Visit Planner (WVP) tool. The tool gives parents the opportunity to customize their child's upcoming routine physical. The WVP also gives the parents an opportunity to learn about developmental milestones that their child should be meeting. Lastly, parents are given the opportunity to choose priorities to discuss with the physician and the Parent Coach. The data from the pre-visit tool is automatically uploaded to the electronic health record, where red flags indicate areas of further need.

The Parent Coach is also available to intervention patients at the two participating clinics. The Parent Coach is a trained child bilingual health education specialist that will be available at each clinic at least two days a week and over the phone at least one day a week. She is available to help parents schedule appointments and review flagged items on the Well Visit Planner tool. The Parent Coach addresses psychosocial, developmental and behavioral concerns that parents may have. She is also gives parents tips on how parents can help their baby grow and develop. In addition, she is trained to check if the baby is developing normally and if there is reason for concern she will bring it to the attention of the pediatrician at clinic and help parents with referrals for further testing.

Enrollment into the RCT began in June 2013 and ran through December 2013. We enrolled 251 patients over two clinical sites. Half of the participants at each clinic were placed in the control group (n= 125) and the other half in the intervention group (n=126). Research associates are available over the phone and in person at to complete parents follow- up surveys. The 12 month post enrollment surveys are schedule to be completed in December 2014.