Patient Surveych18SaxerNCT03698097
Patient Surveys - What Patients Want
An observational study of Patient Survey, run by University Hospital, Basel, Switzerland at 1 site in Switzerland.
Trial summary
This study is to gain insight into patients' preferences considering satisfaction surveys, specifically asking for their most pressing topics and their preferred survey technique. Read more about this study
- Who is it for?
- Any age
- Conditions the study is for
- Patient Survey
- What is being tested?
- patient satisfaction survey
- How many people
- 745 participants
- Where
- 1 siteSwitzerland
- Study dates
- 1 Aug 2016to 31 Oct 2016
- Phase
- Observational
- Are there results?
- None posted in the registry
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages Any age
- All sexes
- No healthy volunteers
- Child, Adult, Older adult
Study population: Data were collected from a random sample of patients after out- or inpatient treatment at the DOTS
Who may be able to join
- All data from completed survey sheets (paper questionnaires) and online forms are included
Who cannot join
- no exclusion criteria
Trial locations and contacts
1 site in 1 country.
Switzerland1 site
Department of Orthopaedics and Trauma Surgery (DOTS).
Basel, 4031
About this study
This study is to gain insight into patients' preferences considering satisfaction surveys, specifically asking for their most pressing topics and their preferred survey technique.
Read the detailed description
The practice of patient surveys for quality management is revised at the University Hospital Basel (USB). One aspect is a more versatile data acquisition via online portals and/or paper questionnaires, another aspect is the content of questions and the assessment of demographic data. In this situation a tentative survey on their preferences in this context was realised in patients who were treated in autumn 2016 at the Department of Orthopaedics and Trauma Surgery (DOTS) using a cover letter informing them about the nature of the survey. They were asked to provide few basic demographic data, they were furthermore asked whether they favoured surveys by the USB and if so with which focus. Finally they had the option to name three central topics for feedback and to quantify the number of questionnaires they had so far received by the USB. The survey could be completed in a paper and survey monkey based internet version accessible via a Quick Response (QR) code or link.
- Conditions
- Patient Survey
- Being tested
- patient satisfaction survey
- Keywords
- quality management, paper questionnaires, satisfaction surveys, survey technique, online questionnaires
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
patient satisfaction surveyOther
Patient survey completed in a paper or survey monkey based internet version accessible via a QR code or link
What is being measured
The primary outcome is the main question the study is designed to answer.
patients' preferences considering preferred survey technique
patients' preferences considering paper questionnaire or survey monkey based internet version accessible via a QR code or link
Measured: after out- or inpatient treatment at the DOTS in a three months period in autumn 2016
Secondary outcomes (1)
patients' preferences asking for their most pressing topics
option to name three central topics for feedback
Measured: after out- or inpatient treatment at the DOTS in a three months period in autumn 2016
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted5 Oct 2018
- Study start1 Aug 2016
- Primary completion31 Oct 2016
- Study completion31 Oct 2016
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Other trials for Patient SurveyStudies of the same condition, open and under way.
- More trials run by University Hospital, Basel, SwitzerlandThe sponsor's other registered studies.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Observational
- Observational model
- Cohort
- Time perspective
- Prospective
- Enrolment
- 745 participants (actual)
Sponsor and investigators
- Lead sponsor
- University Hospital, Basel, Switzerland
- Sponsor type
- University, hospital or other
- Responsible party
- Sponsor
- Investigators
- Franziska Saxer, Dr. med, Principal investigator, Department of Orthopaedics and Trauma Surgery (DOTS).
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT03698097
- Sponsor's protocol ID
- 2017-01845; ch18Saxer
- Other IDs
- 2017
- Acronym
- ch18Saxer
- Status last verified
- Mar 2023
- First submitted
- 4 Oct 2018
- Last updated
- 31 Mar 2023
- Results posted
- No
- Data monitoring committee
- No
- FDA-regulated drug
- No
- FDA-regulated device
- No
Study at a glance
From the registry record, last updated by the sponsor on 31 Mar 2023. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Patient Surveys - What Patients Want
- ClinicalTrials.gov ID
- NCT03698097
- Acronym / sponsor ID
- ch18Saxer / 2017-01845; ch18Saxer
- Conditions
- Patient Survey
- Keywords
- quality management, paper questionnaires, satisfaction surveys, survey technique, online questionnaires
- Study type
- Observational
- Recruitment status
- Completed
- Enrolment
- 745 participants (actual)
- Lead sponsor
- University Hospital, Basel, SwitzerlandUniversity, hospital or other
- Study start
- 1 Aug 2016 (actual)
- Primary completion
- 31 Oct 2016 (actual)
- Study completion
- 31 Oct 2016 (actual)
- First posted
- 5 Oct 2018 (actual)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
This study is to gain insight into patients' preferences considering satisfaction surveys, specifically asking for their most pressing topics and their preferred survey technique.
Detailed description
The practice of patient surveys for quality management is revised at the University Hospital Basel (USB). One aspect is a more versatile data acquisition via online portals and/or paper questionnaires, another aspect is the content of questions and the assessment of demographic data. In this situation a tentative survey on their preferences in this context was realised in patients who were treated in autumn 2016 at the Department of Orthopaedics and Trauma Surgery (DOTS) using a cover letter informing them about the nature of the survey. They were asked to provide few basic demographic data, they were furthermore asked whether they favoured surveys by the USB and if so with which focus. Finally they had the option to name three central topics for feedback and to quantify the number of questionnaires they had so far received by the USB. The survey could be completed in a paper and survey monkey based internet version accessible via a Quick Response (QR) code or link.
Study design
- Observational model
- Cohort
- Time perspective
- Prospective
Who may qualify
- Sex
- All
- Healthy volunteers
- Not accepted
- Age groups
- Child, Adult, Older adult
- Study population
- Data were collected from a random sample of patients after out- or inpatient treatment at the DOTS
Key inclusion criteria (1 listed)
- All data from completed survey sheets (paper questionnaires) and online forms are included
Key exclusion criteria (1 listed)
- no exclusion criteria
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| patient satisfaction surveyPatient survey completed in a paper or survey monkey based internet version accessible via a QR code or link | Other | – |
Primary outcome
patients' preferences considering preferred survey technique
Time frame: after out- or inpatient treatment at the DOTS in a three months period in autumn 2016
patients' preferences considering paper questionnaire or survey monkey based internet version accessible via a QR code or link
1 secondary outcome
patients' preferences asking for their most pressing topics
Time frame: after out- or inpatient treatment at the DOTS in a three months period in autumn 2016
Results and safety
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 31 Mar 2023.
Related trials for Patient Survey
RecruitingObservational study
Survey on Patient and Parental Perceptions of EEG-monitoring During Paediatric Anaesthesia Care
Survey on Patient and Parental Perceptions of EEG-monitoring During Paediatric Anaesthesia Care
Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
Franziska Saxer, Dr. med principal investigator
Department of Orthopaedics and Trauma Surgery (DOTS).
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
An observational study of Patient Survey, run by University Hospital, Basel, Switzerland at 1 site in Switzerland.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 1 inclusion and 1 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: finished, as of the sponsor's last update on 31 Mar 2023. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in Switzerland. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
How can a doctor refer a patient or contact the research team?
The record lists no contact. The official record names the sponsor, who can be asked directly. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
patients' preferences considering preferred survey technique (time frame: after out- or inpatient treatment at the DOTS in a three months period in autumn 2016). It is what the study was designed to measure, not a finding.
Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 31 Mar 2023; AzTrials last refreshed its copy on 6 Nov 2026.