Satisfaction, PatientNCT04048473
Assessment of Patient Satisfaction of Quality of Health Care Service and Treatment
An observational study of Satisfaction, Patient, run by Mansoura University at 1 site in Egypt.
Trial summary
Patient satisfaction has become an important issue in the health services evaluation. It is equally important to medical results and economical costs of the provided services. Cancer is a common health problem frequently associated with pain that deserves patient satisfaction services. Read more about this study
- Who is it for?
- Ages 18 to 80 years
- Conditions the study is for
- Satisfaction, Patient
- How many people
- 259 participants
- Where
- 1 siteEgypt
- Study dates
- 9 Apr 2019to 5 Aug 2019
- Phase
- Observational
- Are there results?
- None posted in the registry
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages 18 to 80 years
- All sexes
- No healthy volunteers
- Adult, Older adult
Study population: Two hundred fifty nine patients received medical care with chronic cancer pain aged 18 years or older that are oriented, alert, speak and read Arabic, having no communication problems or physical conditions that will prevent the completion of the interview were included in this study.
Who may be able to join
- patients received medical care with chronic cancer pain
- aged 18 years or older
- oriented, alert,
- speak
- read Arabic,
- having no communication problems
- having nophysical conditions that will prevent the completion of the interview
Who cannot join
- Patients do not speak
- Patients do notread Arabic,
- are unable to complete the study questionnaires
Trial locations and contacts
1 site in 1 country.
About this study
Official title: : Assessment of Patient Satisfaction of Quality of Health Care Service and Treatment Provided by Outpatient Pain Management Clinic in Mansoura, Egypt.
Patient satisfaction has become an important issue in the health services evaluation. It is equally important to medical results and economical costs of the provided services. Cancer is a common health problem frequently associated with pain that deserves patient satisfaction services. Assessment of patients' satisfaction in this sector of diseases is a cornerstone for optimum pain management. Recently, patient satisfaction is defined as personal evaluation of the experienced care, denoting both patient characteristics and care realities.
There are many questionnaires to assess patient satisfaction for health care service and treatment. For health service assessment, Patient Satisfaction Questionnaire Short Form (PSQ-18) is a commonly used one with high reliability. It includes seven dimensions of patient satisfaction which are general satisfaction, interpersonal manner, communication, technical quality, time spent with doctor, financial aspects, and accessibility and convenience.
Read more
With regard to patient satisfaction about the provided treatment, Pain Treatment Satisfaction Scale (PTSS) is routinely applied.
It is well known that any health care system needs continuous evaluation both by the care givers and patients in order to improve the quality of service. Of course, it is a continuous process with much variability. There are many studies about patient satisfaction in cancer patients., however this study is the first in Delta region, Egypt. From this point, the aim of this study is to evaluate the quality offered by health care services and the treatment satisfaction among cancer patients attending the outpatient pain management clinics, Mansoura, Egypt in two university centers.
Read the detailed description
It is a cross sectional comparative study in the outpatient pain clinic of MUH and OCMU. These centers serve Delta Region which encompasses 10 governorates with 41% of the total Egyptian population. The study was approved by the Institutional Research Board (Code No: R.19.04.480 ). The sample was recruited using convenience sampling method during the period from April 2019 till July 2019. Two hundred fifty nine patients received medical care with chronic cancer pain aged 18 years or older that are oriented, alert, speak and read Arabic, having no communication problems or physical conditions that will prevent the completion of the interview were included in this study. Patients do not speak or read Arabic, or who are unable to complete the study questionnaires were excluded.
Physicians screen patients for suitability in the study and consent those who met the inclusion criteria. During the studies, participants complete the paper of the measures while they are waiting for their medical consultation.
The health service quality was assessed using Patient Satisfaction Questionnaire Short Form (PSQ-18) (ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5). It contains seven domains; general satisfaction (questions (Q) 3 \&17), technical quality(Q 2,4,6 \&14), interpersonal manner (Q 10\& 11), communication (Q 1 \& 13), financial aspects (Q 5\&7), time spent with the doctor (Q12\&15) and accessibility and convenience (Q 8,9,16 \&18).4 Also we evaluated the treatment satisfaction using The Pain Treatment Satisfaction Scale (PTSS) (ranging from 0 = dissatisfied to 100 = satisfied): It includes thirty nine items grouped into five dimensions; satisfaction with current pain medication in two subscales: medication characteristics (3 items) and efficacy (3 items); side effects of medication (12 items); impact of current pain medication (8 items); medical care (8 items) and information about pain and its treatment (5 items).
- Conditions
- Satisfaction, Patient
- Medical subject headings
- Patient Satisfaction
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
| Study group | Role | What they receive |
|---|---|---|
| MUH (Mansoura University Hospital) | enrolled 127 patients in outpatient pain clinic The health service quality was assessed using Patient Satisfaction Questionnaire Short Form (PSQ-18) (ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5). Also the treatment satisfaction using The Pain Treatment Satisfaction Scale (PTSS) was evaluated (ranging from 0 = dissatisfied to 100 = satisfied) | |
| Ocmu (Oncology center Mansoura University) | enrolled132 patients in outpatient pain clinic The health service quality was assessed using Patient Satisfaction Questionnaire Short Form (PSQ-18) (ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5).Also the treatment satisfaction using The Pain Treatment Satisfaction Scale (PTSS) was evaluated (ranging from 0 = dissatisfied to 100 = satisfied) |
What is being measured
The primary outcome is the main question the study is designed to answer.
The Pain Treatment Satisfaction Scale (PTSS)
(ranging from 0 = dissatisfied to 100 = satisfied)It includes thirty nine items grouped into five dimensions; satisfaction with current pain medication in two subscales: medication characteristics (3 items) and efficacy (3 items); side effects of medication (12 items); impact of current pain medication (8 items); medical care (8 items) and information about pain and its treatment (5 items).
Measured: during the 1 day visit
Patient Satisfaction Questionnaire Short Form (PSQ-18).
(ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5). It contains seven domains; general satisfaction (questions (Q) 3 \&17), technical quality(Q 2,4,6 \&14), interpersonal manner (Q 10\& 11), communication (Q 1 \& 13), financial aspects (Q 5\&7), time spent with the doctor (Q12\&15) and accessibility and convenience (Q 8,9,16 \&18)
Measured: during the 1 day visit
Secondary outcomes (1)
Pain intensity in the present, average and the worst pain using Numerical Rating Scale (NRS)
It is an 11-point scale that 0 (no pain) and 10 (worst pain imaginable).
Measured: during the 1 day visit
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted7 Aug 2019
- Study start9 Apr 2019
- Primary completion1 Aug 2019
- Study completion5 Aug 2019
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Other trials for Satisfaction, PatientStudies of the same condition, open and under way.
- More trials run by Mansoura UniversityThe sponsor's other registered studies.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Observational
- Observational model
- Other
- Time perspective
- Cross-sectional
- Enrolment
- 259 participants (actual)
Sponsor and investigators
- Lead sponsor
- Mansoura University
- Sponsor type
- University, hospital or other
- Responsible party
- Principal investigator, Nevert Adel, Mansoura University
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT04048473
- Sponsor's protocol ID
- Assessment of Patient Satisfa
- Status last verified
- Aug 2019
- First submitted
- 6 Aug 2019
- Last updated
- 8 Aug 2019
- Results posted
- No
- FDA-regulated drug
- No
- FDA-regulated device
- No
Study at a glance
From the registry record, last updated by the sponsor on 8 Aug 2019. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- : Assessment of Patient Satisfaction of Quality of Health Care Service and Treatment Provided by Outpatient Pain Management Clinic in Mansoura, Egypt.
- ClinicalTrials.gov ID
- NCT04048473
- Acronym / sponsor ID
- Assessment of Patient Satisfa
- Conditions
- Satisfaction, Patient
- Study type
- Observational
- Recruitment status
- Completed
- Enrolment
- 259 participants (actual)
- Lead sponsor
- Mansoura UniversityUniversity, hospital or other
- Study start
- 9 Apr 2019 (actual)
- Primary completion
- 1 Aug 2019 (actual)
- Study completion
- 5 Aug 2019 (actual)
- First posted
- 7 Aug 2019 (actual)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
Patient satisfaction has become an important issue in the health services evaluation. It is equally important to medical results and economical costs of the provided services. Cancer is a common health problem frequently associated with pain that deserves patient satisfaction services. Assessment of patients' satisfaction in this sector of diseases is a cornerstone for optimum pain management. Recently, patient satisfaction is defined as personal evaluation of the experienced care, denoting both patient characteristics and care realities.
There are many questionnaires to assess patient satisfaction for health care service and treatment. For health service assessment, Patient Satisfaction Questionnaire Short Form (PSQ-18) is a commonly used one with high reliability. It includes seven dimensions of patient satisfaction which are general satisfaction, interpersonal manner, communication, technical quality, time spent with doctor, financial aspects, and accessibility and convenience.
With regard to patient satisfaction about the provided treatment, Pain Treatment Satisfaction Scale (PTSS) is routinely applied.
It is well known that any health care system needs continuous evaluation both by the care givers and patients in order to improve the quality of service. Of course, it is a continuous process with much variability. There are many studies about patient satisfaction in cancer patients., however this study is the first in Delta region, Egypt. From this point, the aim of this study is to evaluate the quality offered by health care services and the treatment satisfaction among cancer patients attending the outpatient pain management clinics, Mansoura, Egypt in two university centers.
Detailed description
It is a cross sectional comparative study in the outpatient pain clinic of MUH and OCMU. These centers serve Delta Region which encompasses 10 governorates with 41% of the total Egyptian population. The study was approved by the Institutional Research Board (Code No: R.19.04.480 ). The sample was recruited using convenience sampling method during the period from April 2019 till July 2019. Two hundred fifty nine patients received medical care with chronic cancer pain aged 18 years or older that are oriented, alert, speak and read Arabic, having no communication problems or physical conditions that will prevent the completion of the interview were included in this study. Patients do not speak or read Arabic, or who are unable to complete the study questionnaires were excluded.
Physicians screen patients for suitability in the study and consent those who met the inclusion criteria. During the studies, participants complete the paper of the measures while they are waiting for their medical consultation.
The health service quality was assessed using Patient Satisfaction Questionnaire Short Form (PSQ-18) (ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5). It contains seven domains; general satisfaction (questions (Q) 3 \&17), technical quality(Q 2,4,6 \&14), interpersonal manner (Q 10\& 11), communication (Q 1 \& 13), financial aspects (Q 5\&7), time spent with the doctor (Q12\&15) and accessibility and convenience (Q 8,9,16 \&18).4 Also we evaluated the treatment satisfaction using The Pain Treatment Satisfaction Scale (PTSS) (ranging from 0 = dissatisfied to 100 = satisfied): It includes thirty nine items grouped into five dimensions; satisfaction with current pain medication in two subscales: medication characteristics (3 items) and efficacy (3 items); side effects of medication (12 items); impact of current pain medication (8 items); medical care (8 items) and information about pain and its treatment (5 items).
Study design
- Observational model
- Other
- Time perspective
- Cross-sectional
- Number of arms
- 2
| Arm | Type | Receives |
|---|---|---|
| MUH (Mansoura University Hospital) | – | –enrolled 127 patients in outpatient pain clinic The health service quality was assessed using Patient Satisfaction Questionnaire Short Form (PSQ-18) (ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5). Also the treatment satisfaction using The Pain Treatment Satisfaction Scale (PTSS) was evaluated (ranging from 0 = dissatisfied to 100 = satisfied) |
| Ocmu (Oncology center Mansoura University) | – | –enrolled132 patients in outpatient pain clinic The health service quality was assessed using Patient Satisfaction Questionnaire Short Form (PSQ-18) (ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5).Also the treatment satisfaction using The Pain Treatment Satisfaction Scale (PTSS) was evaluated (ranging from 0 = dissatisfied to 100 = satisfied) |
Who may qualify
- Ages
- 18 to 80 years
- Sex
- All
- Healthy volunteers
- Not accepted
- Age groups
- Adult, Older adult
- Study population
- Two hundred fifty nine patients received medical care with chronic cancer pain aged 18 years or older that are oriented, alert, speak and read Arabic, having no communication problems or physical conditions that will prevent the completion of the interview were included in this study.
Key inclusion criteria (7 listed)
- patients received medical care with chronic cancer pain
- aged 18 years or older
- oriented, alert,
- speak
- read Arabic,
Key exclusion criteria (3 listed)
- Patients do not speak
- Patients do notread Arabic,
- are unable to complete the study questionnaires
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Primary outcome
The Pain Treatment Satisfaction Scale (PTSS)
Time frame: during the 1 day visit
(ranging from 0 = dissatisfied to 100 = satisfied)It includes thirty nine items grouped into five dimensions; satisfaction with current pain medication in two subscales: medication characteristics (3 items) and efficacy (3 items); side effects of medication (12 items); impact of current pain medication (8 items); medical care (8 items) and information about pain and its treatment (5 items).
Patient Satisfaction Questionnaire Short Form (PSQ-18).
Time frame: during the 1 day visit
(ranging from strongly agree = 1, agree = 2, uncertain = 3, disagree = 4 and strongly disagree = 5). It contains seven domains; general satisfaction (questions (Q) 3 \&17), technical quality(Q 2,4,6 \&14), interpersonal manner (Q 10\& 11), communication (Q 1 \& 13), financial aspects (Q 5\&7), time spent with the doctor (Q12\&15) and accessibility and convenience (Q 8,9,16 \&18)
1 secondary outcome
Pain intensity in the present, average and the worst pain using Numerical Rating Scale (NRS)
Time frame: during the 1 day visit
Results and safety
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 8 Aug 2019.
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
The record lists no contact. Use the official record to reach the sponsor.
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
An observational study of Satisfaction, Patient, run by Mansoura University at 1 site in Egypt.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 7 inclusion and 3 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: finished, as of the sponsor's last update on 8 Aug 2019. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in Egypt. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
How can a doctor refer a patient or contact the research team?
The record lists no contact. The official record names the sponsor, who can be asked directly. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
The Pain Treatment Satisfaction Scale (PTSS) (time frame: during the 1 day visit). The study lists 2 primary outcomes in all. It is what the study was designed to measure, not a finding.
Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 8 Aug 2019.