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Chronic DiseaseMNCARESNCT04957979

Minnesota Care Coordination Effectiveness Study

An observational study of Chronic Disease and Multi-morbidity, run by HealthPartners Institute at 3 sites in United States.

Completed

Finished. The study has ended and is not enrolling. Results may be posted on the official record.

Official record
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Trial summary

Medical care has improved greatly over the past 50 years. Treatments for most medical conditions can help us lead longer and healthier lives, but there are still problems. Many patients with two or more conditions see many different doctors and sometimes take more medications than needed. Read more about this study

Who is it for?
Ages 18 years and older
What is being tested?
Nursing/Medical Model of Care Coordination and Medical/Social Model of Care Coordination
How many people
25,507 participants
Where
3 sitesUnited States
Study dates
14 Jun 2021to 30 Apr 2024
Phase
Observational
Are there results?
Yes, posted in the registrySummary in the doctors' view

Key requirements

Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.

  • Ages 18 years and older
  • All sexes
  • No healthy volunteers
  • Adult, Older adult

Study population: Study participants are patients receiving care coordination in Minnesota's Health Care Homes certified adult primary care clinics, starting during the specified date ranges.

Who may be able to join

  • Age 18 or older
  • Historical Cohort: Receiving care coordination services in a participating clinic with a care coordination start date between January 2018 and February 2019
  • Primary Cohort: Receiving care coordination services in a participating clinic with a care coordination start date between January 2021 and December 2021
  • Currently insured by the MN Department of Human Services (DHS), Blue Cross Blue Shield MN (BCBS), UCare, or HealthPartners (HP) (for utilization outcomes only)
  • Consents to participate in interview or responds to a survey (for those data collection events only)

Who cannot join

  • Cannot complete an interview in English (interviews only)
  • Cannot complete a survey in English, Spanish, Somali, or Hmong (for interviews only, reflecting most prevalent languages in MN)
  • On a known research exclusion list

Trial locations and contacts

3 sites in 1 country.

United States3 sites
  • MN Community Measurement

    Minneapolis, Minnesota, 55413

  • HealthPartners Institute

    Minneapolis, Minnesota, 55425

  • Minnesota Department of Health (MDH)

    Saint Paul, Minnesota, 55164

Other trials in United States

About this study

Official title: Comparing Two Approaches to Care Coordination for High-Cost/High-Need Patients in Primary Care

Medical care has improved greatly over the past 50 years. Treatments for most medical conditions can help us lead longer and healthier lives, but there are still problems. Many patients with two or more conditions see many different doctors and sometimes take more medications than needed. These patients can feel lost and confused. In addition, non-medical issues involving housing, food, transportation, employment, income, support from others, and language barriers can have a large impact on our health.

In Minnesota, many primary care clinics are using a method called care coordination to improve the health of patients who have a number of chronic diseases (some examples of chronic diseases include diabetes, heart disease, asthma and depression). With care coordination, a nurse in the clinic helps the various doctors, clinics, and specialists to work together, in the interest of the patient. In some clinics, a social worker also helps with care coordination. These social workers help with issues like housing, transportation, or employment. Care coordination can help reduce patient confusion. It also can improve health and lower patient burdens and costs of getting medical care.

Read more

To help find out what types of care coordination are most successful, we are proposing a study. Our plan is to track the health of patients receiving care coordination and compare two types:

  1. Care coordination done by a nurse or other clinic staff B. Care coordination where a licensed social worker also assists the patient

In this study, we will measure many things, including:

  1. Control of chronic conditions like diabetes, heart disease, asthma, and depression
  2. Hospitalizations
  3. Emergency department visits
  4. Use of medications and diagnostic tests
  5. Use of specialty care
  6. General health status
  7. Patient satisfaction and access to care
  8. Use of shared decision-making (where the doctor and the patient make treatment decisions together)
  9. Patient burden (how much time and effort the patient spends trying to get healthy)
  10. Patients' out-of-pocket medical costs

This project will be important to patients because it could reduce confusion and fragmented care while improving all the items above. Those improvements will be more likely because this project takes advantage of engagement with patients and others. We have four patient partners who will help conduct the study and interpret and broadly share the results. The project was developed with the input from patients, clinic leaders, people from state government, and experts on health and quality care.

By measuring a wide variety of outcomes for the adults receiving coordination services in these clinics, we hope to identify the specific actionable information that will allow these and other clinics to improve their services for these patients with complex needs.

Throughout the project, we will communicate our findings to clinics and health systems. As a result, many people may receive better care.

Being tested
Nursing/Medical Model of Care Coordination, Medical/Social Model of Care Coordination
Keywords
Care Coordination, Quality of Care, Health Care Utilization
Medical subject headings
Chronic Disease, Patient Acceptance of Health Care

What participants receive

What participants receive. In a randomised study each person is assigned to one group by chance.

  • Nursing/Medical Model of Care CoordinationOther

    No social worker on the clinic's care coordination team.

    Services provided:

    • Coordinated medical care for patients
    • Patient education
    • Assistance in developing care plan
    • Support for patient self-management
    • Referrals for continuing care
    • Referral to community resources
    • Referral to mental health services if needed or requested
    • Referral to interventional counseling for behavioral health issues
  • Medical/Social Model of Care CoordinationOther

    Social worker is part of the clinic's care coordination team.

    • Need not be licensed as a social worker
    • Must have time dedicated to care coordination for a specific clinic or clinics
    • Must interact with individual patients to provide them with services
    • Must interact with individual clinicians about their individual patients in care coordination

    Services provided:

    • Coordinated medical care for patients
    • Patient education
    • Assistance in developing care plan
    • Support for patient self-management
    • Assistance with referrals for continuing care
    • Assessment and plan to address social and resource needs including housing, transportation or financial needs; Assist patient in locating and obtaining needed community resources
    • Assistance with identifying and addressing psychological/emotional issues and referrals as needed
    • Interventional counseling for behavioral health issues or referrals to interventional counseling, depending on licensure
Study groups in NCT04957979
Study groupRoleWhat they receive
Nursing/Medical Model of Care CoordinationSomeone with medical/nursing training coordinates involvement of various medical resources and provides patients with education, self-management support, and referrals to community resources.
Receives: Other: Nursing/Medical Model of Care Coordination
Medical/Social Model of Care CoordinationIn addition to the services provided in the Medical/Nursing Model, a social worker by education has dedicated FTE as a member of the care team at the clinic, providing some direct services for care coordination patients and either spending some time on-site or in regular communication with its clinicians in addition to providing social work services.
Receives: Other: Medical/Social Model of Care Coordination

What is being measured

The primary outcome is the main question the study is designed to answer.

  1. Change in Composite Measure of Care Quality

    The analytic outcome is defined as the absolute change in the percentage of eligible care quality measures met by a patient in the year before and after care coordination initiation. The composite measure of care quality is calculated as the percentage of all applicable care quality measures a patient meets based on clinical guidelines, including control of blood pressure, cardiovascular disease, diabetes, asthma, depression, and cancer screening. Criteria for each of the components was assessed using health outcomes from EHR and insurance claims to capture occurrence and timing of recommended screenings. A positive change (post % - pre % > 0) reflects an improvement in the percentage of care quality measures met, while a negative change indicates a decline.

    Measured: 12 months pre- and post- initiation of care coordination

  2. Change in Annual Number of Emergency Department Visits

    Change in # of encounters with CPT-4 E\&M codes (99281-99288) at emergency departments across the year before and year after care coordination initiation per 100 people. Negative values of change represent improvement, positive values represent a increase in number of admissions.

    Measured: 12 months pre and post start of care coordination

  3. Change in Annual Number of Inpatient Hospitalizations

    Change in # of hospital inpatient admissions ≥ 1 days across the year before and year after care coordination initiation per 100 people. Negative values of change represent improvement, positive values represent a increase in number of admissions.

    Measured: 12 months pre and post start of care coordination

  4. General Health Status - Top Box Scoring

    Percentage of patients reporting Excellent, Very Good, or Good when asked to rate general health status on 5-level Likert Scale (NHIS)

    Measured: 6 to 18 months after start of care coordination

  5. Rating of Primary Care Clinic - Top Box

    Percentage of patients reporting 9 or 10 when asked to rate primary care clinic (CG-CAHPS)

    Measured: 6 to 18 months after start of care coordination

Secondary outcomes (21)
  1. Change in Percent of Patients Meeting Asthma Care at Goal

    The analytic outcome is defined as the absolute change in the percentage of eligible patients (those with a current asthma diagnosis) demonstrating asthma control (Asthma Control Test (ACT) score <19) within each arm in the year before and after care coordination initiation. A positive change reflects an improvement in the percentage of eligible patients with asthma control while a negative change indicates a decline.

    Measured: 12 months pre and post start of care coordination

  2. Change in Percent of Patients Meeting Breast Cancer Screening Criteria

    Screening criteria defined as mammogram within the last 2 years.

    Measured: 12 months pre and post start of care coordination

  3. Change in Percent of Patients Meeting Colorectal Cancer Screening (Up-to-date)

    Screening criteria defined as approved screening test within the last 1 to 10 years depending on type of test and current recomendations.

    Measured: 12 months pre and post start of care coordination

  4. Change in Percent of Patients Meeting Chlamydia Screening (Up-to-date)

    Screening criteria defined as a screening test for chlamydia within the last year.

    Measured: 12 months pre and post start of care coordination

  5. Change in Percent of Patients Meeting Depression Screening Criteria

    Screening for depression, based on Patient Health Questionnaire (PHQ-9) screen score used to quantify presence and severity of depression. Total scores range from 0 to 27, with higher score indicating more severe depression. Meeting depression screening criteria defined as the most recent PHQ-9 score < 5, indicating no or minimal depression at the time of assessment.

    Measured: 12 months pre and post start of care coordination

  6. Change in Percent of Patients Meeting A1c Control

    Control criteria defined as Hemoglobin A1c < or = 7%

    Measured: 12 months pre and post start of care coordination

  7. Change in Percent of Patients Meeting Aspirin or Anti-Platelet Use Recommendations

    Recommendation is documented aspirin use in patients unless contraindication or exception

    Measured: 12 months pre and post start of care coordination

  8. Change in Percent of Patients Meeting Blood Pressure Control Criteria

    Control defined at BP < 140/90 mm Hg (SBP/DBP)

    Measured: 12 months pre and post start of care coordination

  9. Change in Percent of Patients Meeting Statin Use Recommendations

    Recommendation is documented statin use in patients unless contraindication or exception

    Measured: 12 months pre and post start of care coordination

  10. Change in Percent of Patients Reporting Current Tobacco Use

    Current tobacco use (tobacco includes any number of cigarettes, cigars, pipes, or smokeless tobacco)

    Measured: 12 months pre and post start of care coordination

  11. Access to Care

    Percent of responders reporting 'Always' or 'Usually' able to get an appointment for care they need right away on survey items assessing rating of satisfaction with access to care (CG-CAHPS) -

    Measured: 6 to 18 months after start of care coordination

  12. Rating of Care Coordinator

    The analytic outcome is defined as the percentage of patients who rated their care coordinator as a 9 or 10 on a 0-10 scale adapted from the Clinician \& Group Survey (CG-CAHPS) assessment. The rating reflects patients' overall satisfaction with their care coordinator. Higher scores (9 or 10) indicate a more positive assessment of care coordination, while lower scores suggest less favorable experiences. This measure is limited to patients who recalled a recent interaction with their care coordinator.

    Measured: 6 to 18 months after start of care coordination

  13. Shared Decision Making

    Self-reported experience of shared decision making as measured by CollaboRATE scale - Ranges 0 to 4 higher scores represented more favorable rating of SDM

    Measured: 6 to 18 months after start of care coordination

  14. Perceived Care Integration

    Self-reported experience of care integration as measured by IntegRATE scale - Ranges 0 to 3 lower scores represent more favorable rating of care integration

    Measured: 6 to 18 months after start of care coordination

  15. Going Without Care Due to Cost

    Percent of patients reporting "Yes" when asked if there was any time when you needed medical care, but did not get it because you couldn't afford it in the last 12-months to cost (NHIS)

    Measured: 6 to 18 months after start of care coordination

  16. Out-of-pocket Medical Costs

    Percent of patients reporting self reporting >$500 out-of-pocket medical costs in the past 12 months (Medical expenditure panel survey)

    Measured: 6 to 18 months after start of care coordination

  17. Medication and Care Burden

    Self-reported medication and care burden (modified from Treatment Burden Questionnaire) - Scores range from 0 to 100 with higher scores representing more burden/worse

    Measured: 6 to 18 months after start of care coordination

  18. Social Needs - Housing Security

    Percent of patients reporting "No steady place to live" when asked to describe they current living situation (modified from CMS HRSN Screening Tool)

    Measured: 6 to 18 months after start of care coordination

  19. Social Needs - Food Security

    Percent of patients reporting "Often", "Sometimes", or "Rarely" when asked to describe how often they or other adults in their household eat less/skip a meal because there wasn't enough money or food - (modified from CMS HRSN Screening Tool)

    Measured: 6 to 18 months after start of care coordination

  20. Social Needs - Access to Dependable Transportation

    Percent of patients reporting "Yes" when asked if lack of reliable transportation has kept them from participating in ADLs (modified from CMS HRSN Screening Tool)

    Measured: 6 to 18 months after start of care coordination

  21. Insurance Coverage

    Percent of patients reporting "No" when asked if they have any type of health care coverage (modified from CMS HRSN Screening Tool)Self-reported insurance coverage (SHADAC survey)

    Measured: 6 to 18 months after start of care coordination

Timeline

From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.

  1. First posted12 Jul 2021
  2. Study start14 Jun 2021
  3. Primary completion30 Apr 2024
  4. Study completion30 Apr 2024

Resources

More details

For doctors and researchers: how the study is designed, who runs it, and its registry IDs.

Study design
Study type
Observational
Observational model
Cohort
Time perspective
Prospective
Enrolment
25,507 participants (actual)
IDs, dates and publications
ClinicalTrials.gov ID
NCT04957979
Sponsor's protocol ID
19-110
Other IDs
IHS-2019C1-15625
Acronym
MNCARES
Status last verified
Apr 2025
First submitted
1 Jul 2021
Last updated
24 Apr 2025
Data monitoring committee
No
FDA-regulated drug
No
FDA-regulated device
No

Questions about this trial

What is this clinical trial studying?

An observational study of Chronic Disease and Multi-morbidity, run by HealthPartners Institute at 3 sites in United States.

The full registered description is in the About this study section and the official record.

Who may be eligible to take part?

The sponsor lists 5 inclusion and 3 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.

Is this clinical trial currently recruiting?

The record says: finished, as of the sponsor's last update on 24 Apr 2025. Status can change between updates, so confirm with the study contact before making plans.

Where is the study taking place?

The record lists 3 sites in United States. Whether a site is taking part right now should be confirmed with that site. See every site.

What are the possible benefits and risks?

They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.

Are results available for this study?

Yes. Results are posted in the registry (first posted 24 Apr 2025). A summary is in the For doctors view, and the full results are on ClinicalTrials.gov.

How can a doctor refer a patient or contact the research team?

The record lists no contact. The official record names the sponsor, who can be asked directly. AzTrials does not enrol participants or take referrals.

What does the primary outcome measure?

Change in Composite Measure of Care Quality (time frame: 12 months pre- and post- initiation of care coordination). The study lists 5 primary outcomes in all. It is what the study was designed to measure, not a finding.

Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?

No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.

How often is this information updated?

AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 24 Apr 2025.

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