Satisfaction, PatientNCT05224713
Correlations Between Press Ganey Hospital and Ambulatory Scores for a Neurosurgical Practice
An observational study of Satisfaction, Patient, run by Methodist Health System at 1 site in United States.
Trial summary
This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson… Read more about this study
- Who is it for?
- Ages 18 years and older
- Conditions the study is for
- Satisfaction, Patient
- How many people
- 1,800 participants
- Where
- 1 siteUnited States
- Study dates
- 6 Jul 2023to 18 Jul 2025
- Phase
- Observational
- Are there results?
- None posted in the registry
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages 18 years and older
- All sexes
- No healthy volunteers
- Adult, Older adult
Study population: * Age 18 years or older * Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit
Who may be able to join
- Age 18 years or older
- Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit
Who cannot join
- Patients not meeting the study inclusion criteria in section 4.1
Trial locations and contacts
1 site in 1 country.
United States1 site
Methodist Moody Brain and Spine Institute, Methodist Dallas Medical Center
Dallas, Texas, 75203
About this study
This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020.
Read the detailed description
This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020. Patient electronic medical records will also be reviewed to identify details including: demographics, and chief complaints or indication, and/or procedure details. We anticipate completing this review by September 2021
- Conditions
- Satisfaction, Patient
- Medical subject headings
- Patient Satisfaction
What is being measured
The primary outcome is the main question the study is designed to answer.
Care provider (CP) overall - section score of CP domains
includes: friendliness/courtesy of CP; CP explanations of problems/condition; CP concern for questions/worries; CP efforts to include in decisions; CP information about medications; CP instructions for follow-up care; CP spoke using clear language; time CP spent with patient; patients' confidence in CP; and likelihood of recommending CP.
Measured: June 2021 - September 2021
Likelihood to recommend CP to others
(Single question)
Measured: June 2021 - September 2021
Overall - Mean survey score of all PG ambulatory survey sections
access overall; billing overall; nurse/assistant overall; CP overall; personal issues overall; and assessment of care overall
Measured: June 2021 - September 2021
Doctors overall - section score of care provider domain
includes: time physician spent with you; physician's concern for your questions and worries; and how well physician kept you informed
Measured: June 2021 - September 2021
Likelihood of recommending hospital to others
(single question)
Measured: June 2021 - September 2021
Overall rating of care given at hospital
(single question)
Measured: June 2021 - September 2021
Overall - mean survey score of all PG hospital survey sections
includes: personal issue overall; nurses overall; overall assessment; doctors overall; and room overall
Measured: June 2021 - September 2021
Secondary outcomes (2)
Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon
Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon
Measured: June 2021 - September 2021
Differences by patient demographics
Differences by patient demographics
Measured: June 2021 - September 2021
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted4 Feb 2022
- Study start6 Jul 2023
- Primary completion6 Jul 2024
- Study completion18 Jul 2025
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Other trials for Satisfaction, PatientStudies of the same condition, open and under way.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Observational
- Observational model
- Cohort
- Time perspective
- Retrospective
- Enrolment
- 1,800 participants (actual)
Sponsor and investigators
- Lead sponsor
- Methodist Health System
- Sponsor type
- University, hospital or other
- Responsible party
- Sponsor
- Investigators
- Richard Meyrat, MD, Principal investigator, Methodist
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT05224713
- Sponsor's protocol ID
- 015.MBSI.2021.A
- Status last verified
- Jul 2025
- First submitted
- 3 Feb 2022
- Last updated
- 23 Mar 2026
- Results posted
- No
- Data monitoring committee
- No
- FDA-regulated drug
- No
- FDA-regulated device
- No
Study at a glance
From the registry record, last updated by the sponsor on 23 Mar 2026. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Correlations Between Press Ganey Hospital and Ambulatory Scores for a Neurosurgical Practice
- ClinicalTrials.gov ID
- NCT05224713
- Acronym / sponsor ID
- 015.MBSI.2021.A
- Conditions
- Satisfaction, Patient
- Study type
- Observational
- Recruitment status
- Completed
- Enrolment
- 1,800 participants (actual)
- Lead sponsor
- Methodist Health SystemUniversity, hospital or other
- Study start
- 6 Jul 2023 (actual)
- Primary completion
- 6 Jul 2024 (actual)
- Study completion
- 18 Jul 2025 (actual)
- First posted
- 4 Feb 2022 (actual)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020.
Detailed description
This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute [MBSI]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020. Patient electronic medical records will also be reviewed to identify details including: demographics, and chief complaints or indication, and/or procedure details. We anticipate completing this review by September 2021
Study design
- Observational model
- Cohort
- Time perspective
- Retrospective
Who may qualify
- Ages
- 18 years and older
- Sex
- All
- Healthy volunteers
- Not accepted
- Age groups
- Adult, Older adult
- Study population
- * Age 18 years or older * Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit
Key inclusion criteria (2 listed)
- Age 18 years or older
- Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit
Key exclusion criteria (1 listed)
- Patients not meeting the study inclusion criteria in section 4.1
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Primary outcome
Care provider (CP) overall - section score of CP domains
Time frame: June 2021 - September 2021
includes: friendliness/courtesy of CP; CP explanations of problems/condition; CP concern for questions/worries; CP efforts to include in decisions; CP information about medications; CP instructions for follow-up care; CP spoke using clear language; time CP spent with patient; patients' confidence in CP; and likelihood of recommending CP.
Likelihood to recommend CP to others
Time frame: June 2021 - September 2021
(Single question)
Overall - Mean survey score of all PG ambulatory survey sections
Time frame: June 2021 - September 2021
access overall; billing overall; nurse/assistant overall; CP overall; personal issues overall; and assessment of care overall
Doctors overall - section score of care provider domain
Time frame: June 2021 - September 2021
includes: time physician spent with you; physician's concern for your questions and worries; and how well physician kept you informed
Likelihood of recommending hospital to others
Time frame: June 2021 - September 2021
(single question)
Overall rating of care given at hospital
Time frame: June 2021 - September 2021
(single question)
Overall - mean survey score of all PG hospital survey sections
Time frame: June 2021 - September 2021
includes: personal issue overall; nurses overall; overall assessment; doctors overall; and room overall
2 secondary outcomes
Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon
Time frame: June 2021 - September 2021
Differences by patient demographics
Time frame: June 2021 - September 2021
Results and safety
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 23 Mar 2026.
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
Richard Meyrat, MD principal investigator
Methodist
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
An observational study of Satisfaction, Patient, run by Methodist Health System at 1 site in United States.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 2 inclusion and 1 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: finished, as of the sponsor's last update on 23 Mar 2026. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in United States. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
How can a doctor refer a patient or contact the research team?
The record lists no contact. The official record names the sponsor, who can be asked directly. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
Care provider (CP) overall - section score of CP domains (time frame: June 2021 - September 2021). The study lists 7 primary outcomes in all. It is what the study was designed to measure, not a finding.
Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 23 Mar 2026; AzTrials last refreshed its copy on 7 Nov 2026.