Primary Health CareNCT05383638
Effectiveness of Health Promotion Interventions in Improving Patient Satisfaction
A study testing Health education in people with Primary Health Care and Patient Satisfaction, run by Universiti Tunku Abdul Rahman at 1 site in China.
Trial summary
This study investigated whether health promotion intervention can effectively affect patients' satisfaction with primary health care services through questionnaire survey. Read more about this study
- Who is it for?
- Ages 18 years and olderHealthy volunteers can take part
- Conditions the study is for
- Primary Health Care, Patient Satisfaction
- What is being tested?
- Health education
- Could I receive a placebo?
- No, everyone receives an active treatment
- How many people
- 350 participants
- Where
- 1 siteChina
- Study dates
- 10 Apr 2022to Dec 2024
- Phase
- Interventional
- Are there results?
- None posted in the registry
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages 18 years and older
- All sexes
- Healthy volunteers accepted
- Adult, Older adult
Who may be able to join
- 18 years of age or older
- Being able to read and write in Chinese
- Owning a smartphone and knowing how to use WeChat
- Clear consciousness, can communicate normally, can understand the questionnaire correctly.
Who cannot join
- ·Patients with mental disorders, cognitive impairment, severe and terminal illness were unable to cooperate with this study.
Trial locations and contacts
1 site in 1 country.
Gao Fei, DR contact
China1 site, 1 recruiting
- Recruiting
Xi 'an Medical University
Xi’an, Shanxi, 712000
Gao Fei, DR, gaofei0016@163.com
About this study
Official title: Effectiveness of Health Promotion Interventions in Improving Patient Satisfaction With Primary Health Services
This study investigated whether health promotion intervention can effectively affect patients' satisfaction with primary health care services through questionnaire survey.
Read the detailed description
The world Health Organization in the 21st century Health Strategy plans new Vision for Human Health and Health Promotion proposed that the main way to maintain human health in the 21st century is health education. Health promotion is an important part of primary health care and the preferred strategy to solve public health problems. Evaluation of patient satisfaction is a key determinant of medical quality and has become an important issue in the evaluation of medical system. The purpose of this study was to explore the effectiveness of health promotion intervention in improving patients' satisfaction with primary health services, explore effective measures for improving patient satisfaction in different regions, and promote the rapid and balanced development of primary health services.
Design：Due to the large difference in economic conditions among different regions of Xi 'this study is divided into two parts:
Phase I: investigation in the main urban area of Xi 'an, understanding the current status of primary health services in the main urban area, and exploring the impact of health promotion on patient satisfaction.
Using Multi stage sampling, 1. Simple random method (clinic), 12 were selected from all primary health care institutions in the main urban area of Xi 'an. 2. Systematic random sampling (patients). Of the 12 institutions sampled, A systematic allocation was used to choose patient based on their registration number. Patients with odds number were assigned to the intervention group, even number was assigned to the control group using the flip coin method. Patients in the intervention group received health promotion interventions, while patients in the control group only received daily greetings. The patients' satisfaction was assessed before and after the intervention and the effectiveness of the intervention was discussed.
Phase II: Research the economically underdeveloped areas outside the main urban area of Xi 'an.
The experience of Phase I was analyzed, intervention measures were improved, an appropriate sample size was selected with the same method as in the first phase, social demographic characteristics of patients and patient satisfaction were measured before and after the investigation, the satisfaction status of patients outside the main urban area of Xi 'an on primary health services was learned, and effective intervention measures were summarized. Finally, to promote the optimal allocation of medical resources in Xi 'an and improve the fairness and accessibility of primary medical services in Xi 'an.
- Conditions
- Primary Health Care, Patient Satisfaction
- Being tested
- Health education
- Medical subject headings
- Patient Satisfaction
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
Health educationOther
Intervention is achieved through health education. Analyze the factors that may affect patients' satisfaction with primary medical services through existing data, and carry out targeted health education.
| Study group | Role | What they receive |
|---|---|---|
| Health promotion | Other | Health education and popularization of science Receives: Other: Health education |
What is being measured
The primary outcome is the main question the study is designed to answer.
Patient satisfaction after the intervention by using PSQ 18 questionnaires
When contacting the patient for the first time, add the patient's WeChat account and ask the patient to follow the health intervention subscription number. The patient who follows the subscription account can read the intervention materials and watch the intervention videos anytime and anywhere and can also leave the comments and questions. They will also be encouraged to check the text messages and messages previously sent through WeChat subscription accounts, interact with investigators individually through WeChat personal information platform, and discuss with other patients in WeChat groups Participants can seek help through WeChat personal information platform or by phone at any time. We release at least one health intervention data every week, and contact the people being interfered to ensure that the intervention is effective.
Measured: 6 months
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted20 May 2022
- Study start10 Apr 2022
- Primary completionOct 2024 (estimated)
- Study completionDec 2024 (estimated)
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Other trials for Primary Health CareStudies of the same condition, open and under way.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Interventional
- Phase
- Phase N/A
- Primary purpose
- Health services research
- Allocation
- Not applicable
- Intervention model
- Single group
- Masking
- None (open label)
- Enrolment
- 350 participants (estimated)
Sponsor and investigators
- Lead sponsor
- Universiti Tunku Abdul Rahman
- Sponsor type
- University, hospital or other
- Responsible party
- Principal investigator, Li Huan, Universiti Tunku Abdul Rahman
- Investigators
- MON MIN SWE KYE, DR, Principal investigator, Tunku Abdul Rahman University
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT05383638
- Sponsor's protocol ID
- Drweijie
- Status last verified
- Mar 2024
- First submitted
- 16 Mar 2022
- Last updated
- 22 Mar 2024
- Results posted
- No
- Data monitoring committee
- Yes
- FDA-regulated drug
- No
- FDA-regulated device
- No
Study at a glance
From the registry record, last updated by the sponsor on 22 Mar 2024. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Effectiveness of Health Promotion Interventions in Improving Patient Satisfaction With Primary Health Services
- ClinicalTrials.gov ID
- NCT05383638
- Acronym / sponsor ID
- Drweijie
- Conditions
- Primary Health Care, Patient Satisfaction
- Study type
- Interventional
- Recruitment status
- Unknown status
- Enrolment
- 350 participants (estimated)
- Lead sponsor
- Universiti Tunku Abdul RahmanUniversity, hospital or other
- Study start
- 10 Apr 2022 (actual)
- Primary completion
- Oct 2024 (estimated)
- Study completion
- Dec 2024 (estimated)
- First posted
- 20 May 2022 (actual)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
This study investigated whether health promotion intervention can effectively affect patients' satisfaction with primary health care services through questionnaire survey.
Detailed description
The world Health Organization in the 21st century Health Strategy plans new Vision for Human Health and Health Promotion proposed that the main way to maintain human health in the 21st century is health education. Health promotion is an important part of primary health care and the preferred strategy to solve public health problems. Evaluation of patient satisfaction is a key determinant of medical quality and has become an important issue in the evaluation of medical system. The purpose of this study was to explore the effectiveness of health promotion intervention in improving patients' satisfaction with primary health services, explore effective measures for improving patient satisfaction in different regions, and promote the rapid and balanced development of primary health services.
Design：Due to the large difference in economic conditions among different regions of Xi 'this study is divided into two parts:
Phase I: investigation in the main urban area of Xi 'an, understanding the current status of primary health services in the main urban area, and exploring the impact of health promotion on patient satisfaction.
Using Multi stage sampling, 1. Simple random method (clinic), 12 were selected from all primary health care institutions in the main urban area of Xi 'an. 2. Systematic random sampling (patients). Of the 12 institutions sampled, A systematic allocation was used to choose patient based on their registration number. Patients with odds number were assigned to the intervention group, even number was assigned to the control group using the flip coin method. Patients in the intervention group received health promotion interventions, while patients in the control group only received daily greetings. The patients' satisfaction was assessed before and after the intervention and the effectiveness of the intervention was discussed.
Phase II: Research the economically underdeveloped areas outside the main urban area of Xi 'an.
The experience of Phase I was analyzed, intervention measures were improved, an appropriate sample size was selected with the same method as in the first phase, social demographic characteristics of patients and patient satisfaction were measured before and after the investigation, the satisfaction status of patients outside the main urban area of Xi 'an on primary health services was learned, and effective intervention measures were summarized. Finally, to promote the optimal allocation of medical resources in Xi 'an and improve the fairness and accessibility of primary medical services in Xi 'an.
Study design
- Primary purpose
- Health services research
- Allocation
- Not applicable
- Intervention model
- Single group
- Masking
- None (open label)
- Number of arms
- 1
| Arm | Type | Receives |
|---|---|---|
| Health promotion | Other | Other: Health educationHealth education and popularization of science |
Who may qualify
- Ages
- 18 years and older
- Sex
- All
- Healthy volunteers
- Accepted
- Age groups
- Adult, Older adult
Key inclusion criteria (4 listed)
- 18 years of age or older
- Being able to read and write in Chinese
- Owning a smartphone and knowing how to use WeChat
- Clear consciousness, can communicate normally, can understand the questionnaire correctly.
Key exclusion criteria (1 listed)
- ·Patients with mental disorders, cognitive impairment, severe and terminal illness were unable to cooperate with this study.
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| Health educationIntervention is achieved through health education. Analyze the factors that may affect patients' satisfaction with primary medical services through existing data, and carry out targeted health education. | Other | Health promotion |
Primary outcome
Patient satisfaction after the intervention by using PSQ 18 questionnaires
Time frame: 6 months
When contacting the patient for the first time, add the patient's WeChat account and ask the patient to follow the health intervention subscription number. The patient who follows the subscription account can read the intervention materials and watch the intervention videos anytime and anywhere and can also leave the comments and questions. They will also be encouraged to check the text messages and messages previously sent through WeChat subscription accounts, interact with investigators individually through WeChat personal information platform, and discuss with other patients in WeChat groups Participants can seek help through WeChat personal information platform or by phone at any time. We release at least one health intervention data every week, and contact the people being interfered to ensure that the intervention is effective.
Results and safety
Results are not available in the source record.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 22 Mar 2024.
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
Gao Fei, DR contact
MON MIN SWE KYE, DR principal investigator
Tunku Abdul Rahman University
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
A study testing Health education in people with Primary Health Care and Patient Satisfaction, run by Universiti Tunku Abdul Rahman at 1 site in China.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 4 inclusion and 1 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: status not confirmed, as of the sponsor's last update on 22 Mar 2024. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in China. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
Results are not available in the source record.
How can a doctor refer a patient or contact the research team?
Contact huan li, Master (18161988668, lihuan0817@163.com), or a site near the patient. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
Patient satisfaction after the intervention by using PSQ 18 questionnaires (time frame: 6 months). It is what the study was designed to measure, not a finding.
Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 22 Mar 2024.