Emergency Service, HospitalNCT07185828
Informing Low-acuity Emergency Department Patients of Non-emergent Resources (2)
A study testing Contact your PCP and Use Intelligent Triage in people with Emergency Service, Hospital and Behavior Change Interventions, run by Geisinger Clinic at 1 site in United States.
Trial summary
The goal of this campaign is to reduce unnecessary visits to a Geisinger emergency department (ED). In this campaign, patients will be assigned to receive or not receive outreach following ED discharge with a low-acuity visit designation. Read more about this study
- Who is it for?
- Ages 18 years and older
- Conditions the study is for
- Emergency Service, Hospital, Behavior Change Interventions
- What is being tested?
- Contact your PCP and Use Intelligent Triage
- Type of treatment
- Lifestyle or therapy programme
- Could I receive a placebo?
- No, everyone receives an active treatment
- How many people
- 8,286 participants
- Where
- 1 siteUnited States
- Study dates
- 15 Apr 2025to Jul 2026
- Phase
- Interventional
- Are there results?
- Not yet: the study is under way
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages 18 years and older
- All sexes
- No healthy volunteers
- Adult, Older adult
Who may be able to join
- >= 18 years of age
- Geisinger ED visit rated as low acuity (L4 or L5)
- Discharged from Geisinger ED in past 24 hours
Who cannot join
- Cannot be contacted via the communication modality being used in the study (i.e., SMS), due to insufficient/missing contact information in the EHR or because the patient opted out
- Admitted to hospital
- Already included in intervention in past 365 days
Trial locations and contacts
1 site in 1 country. Contact the study team or a site near you to ask about taking part.
United States1 site, 1 recruiting
- Recruiting
Geisinger
Danville, Pennsylvania, 17822
Amir Goren, PhD, 570-214-4395, agoren@geisinger.edu
About this study
Official title: Informing Low-acuity Emergency Department Patients of Non-emergent Healthcare Resources Following Discharge to Decrease Emergency Department Utilization (2)
The goal of this campaign is to reduce unnecessary visits to a Geisinger emergency department (ED). In this campaign, patients will be assigned to receive or not receive outreach following ED discharge with a low-acuity visit designation. Outreach will occur via a text message the day after discharge from the ED as well as information added to the patient's after visit summary (AVS). Depending on the assigned condition, it will include calls to see their primary care provider (PCP) or use an Intelligent Triage tool. The study will assess whether ED use within the following 120 days differs across patients in different outreach conditions (current standard practice vs contact your PCP vs use Intelligent Triage). It will also examine whether patients follow through on the message-specific calls to action differently across conditions.
- Being tested
- Contact your PCP, Use Intelligent Triage
- Medical subject headings
- Emergencies
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
Contact your PCPBehavioural
Text messages will be sent and discharge paperwork will be modified to encourage contacting a primary care provider.
Use Intelligent TriageBehavioural
Text messages will be sent and discharge paperwork will be modified to encourage using Intelligent Triage.
| Study group | Role | What they receive |
|---|---|---|
| Control | No intervention | This arm will receive no intervention outside of usual care. |
| Contact your PCP | Experimental | Intervention content emphasizes contacting a primary care provider (content will vary slightly based on whether the patient has a Geisinger PCP) Receives: Behavioral: Contact your PCP |
| Use Intelligent Triage | Experimental | Intervention content emphasizes using Intelligent Triage to assess symptoms. Receives: Behavioral: Use Intelligent Triage |
What is being measured
The primary outcome is the main question the study is designed to answer.
Return to Geisinger ED
ED visit (yes/no)
Measured: within 120 days following day of discharge
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted22 Sep 2025
- Study start15 Apr 2025
- Primary completionJul 2026 (estimated)
- Study completionJul 2026 (estimated)
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Other trials for Emergency Service, HospitalStudies of the same condition, open and under way.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Interventional
- Phase
- Phase N/A
- Primary purpose
- Health services research
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Masking
- None (open label)
- Enrolment
- 8,286 participants (estimated)
Sponsor and investigators
- Lead sponsor
- Geisinger Clinic
- Sponsor type
- University, hospital or other
- Responsible party
- Principal investigator, Amir Goren, Geisinger Clinic
- Investigators
- Amir Goren, PhD, Principal investigator, Geisinger Clinic
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT07185828
- Sponsor's protocol ID
- 2024-0183-2
- Status last verified
- Jul 2026
- First submitted
- 15 Sep 2025
- Last updated
- 23 Jul 2026
- Results posted
- No
- Data monitoring committee
- No
- FDA-regulated drug
- No
- FDA-regulated device
- No
- Individual data sharing
- No
Study at a glance
From the registry record, last updated by the sponsor on 23 Jul 2026. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Informing Low-acuity Emergency Department Patients of Non-emergent Healthcare Resources Following Discharge to Decrease Emergency Department Utilization (2)
- ClinicalTrials.gov ID
- NCT07185828
- Acronym / sponsor ID
- 2024-0183-2
- Study type
- Interventional
- Recruitment status
- Recruiting
- Enrolment
- 8,286 participants (estimated)
- Lead sponsor
- Geisinger ClinicUniversity, hospital or other
- Study start
- 15 Apr 2025 (actual)
- Primary completion
- Jul 2026 (estimated)
- Study completion
- Jul 2026 (estimated)
- First posted
- 22 Sep 2025 (actual)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
The goal of this campaign is to reduce unnecessary visits to a Geisinger emergency department (ED). In this campaign, patients will be assigned to receive or not receive outreach following ED discharge with a low-acuity visit designation. Outreach will occur via a text message the day after discharge from the ED as well as information added to the patient's after visit summary (AVS). Depending on the assigned condition, it will include calls to see their primary care provider (PCP) or use an Intelligent Triage tool. The study will assess whether ED use within the following 120 days differs across patients in different outreach conditions (current standard practice vs contact your PCP vs use Intelligent Triage). It will also examine whether patients follow through on the message-specific calls to action differently across conditions.
Study design
- Primary purpose
- Health services research
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Masking
- None (open label)
- Number of arms
- 3
| Arm | Type | Receives |
|---|---|---|
| Control | No intervention | –This arm will receive no intervention outside of usual care. |
| Contact your PCP | Experimental | Behavioral: Contact your PCPIntervention content emphasizes contacting a primary care provider (content will vary slightly based on whether the patient has a Geisinger PCP) |
| Use Intelligent Triage | Experimental | Behavioral: Use Intelligent TriageIntervention content emphasizes using Intelligent Triage to assess symptoms. |
Who may qualify
- Ages
- 18 years and older
- Sex
- All
- Healthy volunteers
- Not accepted
- Age groups
- Adult, Older adult
Key inclusion criteria (3 listed)
- >= 18 years of age
- Geisinger ED visit rated as low acuity (L4 or L5)
- Discharged from Geisinger ED in past 24 hours
Key exclusion criteria (3 listed)
- Cannot be contacted via the communication modality being used in the study (i.e., SMS), due to insufficient/missing contact information in the EHR or because the patient opted out
- Admitted to hospital
- Already included in intervention in past 365 days
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| Contact your PCPText messages will be sent and discharge paperwork will be modified to encourage contacting a primary care provider. | Behavioural | Contact your PCP |
| Use Intelligent TriageText messages will be sent and discharge paperwork will be modified to encourage using Intelligent Triage. | Behavioural | Use Intelligent Triage |
Primary outcome
Return to Geisinger ED
Time frame: within 120 days following day of discharge
ED visit (yes/no)
Results and safety
This study is still under way. Results are not available in the source record yet.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 23 Jul 2026.
- Individual participant dataSharing planned: No
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part.
Amir Goren, PhD principal investigator
Geisinger Clinic
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
A study testing Contact your PCP and Use Intelligent Triage in people with Emergency Service, Hospital and Behavior Change Interventions, run by Geisinger Clinic at 1 site in United States.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 3 inclusion and 3 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: looking for participants now, as of the sponsor's last update on 23 Jul 2026. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in United States. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
This study is still under way. Results are not available in the source record yet.
How can a doctor refer a patient or contact the research team?
Contact Amir Goren, PhD (570-214-4395, agoren@geisinger.edu), or a site near the patient. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
Return to Geisinger ED (time frame: within 120 days following day of discharge). It is what the study was designed to measure, not a finding.
Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 23 Jul 2026.