Provider BurnoutNCT02783742
Provider-Patient Communication Coaching
A study testing Communication coaching in people with Provider Burnout and Communication, run by Duke University at 1 site in United States.
Trial summary
To examine the effect of a coaching intervention on provider burnout and communication Read more about this study
- Who is it for?
- Ages 18 years and older
- Conditions the study is for
- Provider Burnout, Communication
- What is being tested?
- Communication coaching
- Type of treatment
- Lifestyle or therapy programme
- Could I receive a placebo?
- No, everyone receives an active treatment
- How many people
- 859 participants
- Where
- 1 siteUnited States
- Study dates
- 20 Jun 2016to 30 Jan 2020
- Phase
- Interventional
- Are there results?
- None posted in the registry
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages 18 years and older
- All sexes
- No healthy volunteers
- Adult, Older adult
Who may be able to join
- Providers and patients at Duke University Medical Center
Who cannot join
- Younger than 18
- non-English speaking
Trial locations and contacts
1 site in 1 country.
United States1 site
Duke University Medical Center
Durham, North Carolina, 27705
About this study
Official title: Teaching Provider Communication Via Coaching to Reduce Burnout
To examine the effect of a coaching intervention on provider burnout and communication
Read the detailed description
The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.
- Conditions
- Provider Burnout, Communication
- Being tested
- Communication coaching
- Keywords
- provider-patient communication, coaching, feedback, burnout
- Medical subject headings
- Communication, Burnout, Psychological
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
Communication coachingBehavioural
Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.
| Study group | Role | What they receive |
|---|---|---|
| Intervention | Experimental | Providers in this arm will receive a communication coaching intervention immediately post-randomization. Receives: Behavioral: Communication coaching |
| Waitlist Control | Other | Providers assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete. Receives: Behavioral: Communication coaching |
What is being measured
The primary outcome is the main question the study is designed to answer.
Change in provider burnout, as measured by questionnaire
Measured: baseline and follow up, approximately 2 months
Secondary outcomes (2)
change in comfort addressing emotion, as measured by questionnaire
Measured: baseline and follow up, approximately 2 months
change in self-rated efficiency, as measured by questionnaire
Measured: baseline and follow up, approximately 2 months
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted26 May 2016 (estimated)
- Study start20 Jun 2016
- Primary completion30 Jan 2020
- Study completion30 Jan 2020
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Publications (1)Papers the sponsor has linked to this study.
- Other trials for Provider BurnoutStudies of the same condition, open and under way.
- More trials run by Duke UniversityThe sponsor's other registered studies.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Interventional
- Phase
- Phase N/A
- Primary purpose
- Health services research
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Masking
- Single blind
- Who is masked
- Participant
- Enrolment
- 859 participants (actual)
Sponsor and investigators
- Lead sponsor
- Duke University
- Sponsor type
- University, hospital or other
- Responsible party
- Sponsor
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT02783742
- Sponsor's protocol ID
- Pro00072714
- Status last verified
- Oct 2021
- First submitted
- 24 May 2016
- Last updated
- 11 Oct 2021
- Results posted
- No
- Data monitoring committee
- No
- Individual data sharing
- No
Publications
Pollak KI, Gao X, Beliveau J, Griffith B, Kennedy D, Casarett D. Pilot Study to Improve Goals of Care Conversations Among Hospitalists. J Pain Symptom Manage. 2019 Nov;58(5):864-870. doi: 10.1016/j.jpainsymman.2019.06.007. Epub 2019 Aug 16.
PubMed 31422103
Study at a glance
From the registry record, last updated by the sponsor on 11 Oct 2021. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Teaching Provider Communication Via Coaching to Reduce Burnout
- ClinicalTrials.gov ID
- NCT02783742
- Acronym / sponsor ID
- Pro00072714
- Conditions
- Provider Burnout, Communication
- Keywords
- provider-patient communication, coaching, feedback, burnout
- Study type
- Interventional
- Recruitment status
- Completed
- Enrolment
- 859 participants (actual)
- Lead sponsor
- Duke UniversityUniversity, hospital or other
- Study start
- 20 Jun 2016 (actual)
- Primary completion
- 30 Jan 2020 (actual)
- Study completion
- 30 Jan 2020 (actual)
- First posted
- 26 May 2016 (estimated)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
To examine the effect of a coaching intervention on provider burnout and communication
Detailed description
The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.
Study design
- Primary purpose
- Health services research
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Masking
- Single blind (participant)
- Number of arms
- 2
| Arm | Type | Receives |
|---|---|---|
| Intervention | Experimental | Behavioral: Communication coachingProviders in this arm will receive a communication coaching intervention immediately post-randomization. |
| Waitlist Control | Other | Behavioral: Communication coachingProviders assigned to this arm will be offered the option of receiving the communication coaching intervention after follow up data collection is complete. |
Who may qualify
- Ages
- 18 years and older
- Sex
- All
- Healthy volunteers
- Not accepted
- Age groups
- Adult, Older adult
Key inclusion criteria (1 listed)
- Providers and patients at Duke University Medical Center
Key exclusion criteria (2 listed)
- Younger than 18
- non-English speaking
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| Communication coachingStudy coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters. | Behavioural | Intervention, Waitlist Control |
Primary outcome
Change in provider burnout, as measured by questionnaire
Time frame: baseline and follow up, approximately 2 months
2 secondary outcomes
change in comfort addressing emotion, as measured by questionnaire
Time frame: baseline and follow up, approximately 2 months
change in self-rated efficiency, as measured by questionnaire
Time frame: baseline and follow up, approximately 2 months
Results and safety
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 11 Oct 2021.
- Results publication: PubMed 31422103Pollak KI, Gao X, Beliveau J, Griffith B, Kennedy D, Casarett D. Pilot Study to Improve Goals of Care Conversations Among Hospitalists. J Pain Symptom Manage. 2019 Nov;58(5):864-870. doi: 10.1016/j.jpainsymman.2019.06.007. Epub 2019 Aug 16.
- Individual participant dataSharing planned: No
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
The record lists no contact. Use the official record to reach the sponsor.
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
A study testing Communication coaching in people with Provider Burnout and Communication, run by Duke University at 1 site in United States.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 1 inclusion and 2 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: finished, as of the sponsor's last update on 11 Oct 2021. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in United States. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
How can a doctor refer a patient or contact the research team?
The record lists no contact. The official record names the sponsor, who can be asked directly. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
Change in provider burnout, as measured by questionnaire (time frame: baseline and follow up, approximately 2 months). It is what the study was designed to measure, not a finding.
Where can I read the original study information?
On the ClinicalTrials.gov record for NCT02783742, which also lists 1 linked publication.
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 11 Oct 2021.