Health Care UtilizationNCT04994691
Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart
A study testing No Message, Standard message and Tailored message in people with Health Care Utilization, run by Children's Hospital Medical Center, Cincinnati at 1 site in United States.
Trial summary
Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion. Read more about this study
- Who is it for?
- Ages 6 to 17 years
- Conditions the study is for
- Health Care Utilization
- What is being tested?
- No Message, Standard message and Tailored message
- Could I receive a placebo?
- Yes, some participants may receive a placebo
- How many people
- 945 participants
- Where
- 1 siteUnited States
- Study dates
- 30 Jul 2021to 28 Feb 2022
- Phase
- Interventional
- Are there results?
- Yes, posted in the registrySummary in the doctors' view
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages 6 to 17 years
- All sexes
- No healthy volunteers
- Child
Who may be able to join
- age 6-17 years
- has not had a well child check in past 365 days
- no future well child check visit scheduled
- parent preferred language = English or Spanish
Who cannot join
- no active MyChart account
Trial locations and contacts
1 site in 1 country.
United States1 site
Cincinnati Children's Hospital Medical Center
Cincinnati, Ohio, 45229
About this study
Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion.
- Conditions
- Health Care Utilization
- Being tested
- No Message, Standard message, Tailored message
- Medical subject headings
- Patient Acceptance of Health Care
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
No MessageOther
No messages are sent
Standard messageOther
2 MyChart reminders that child is overdue for well child check visit
Tailored messageOther
2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age
| Study group | Role | What they receive |
|---|---|---|
| No message | Placebo comparator | No message sent Receives: Other: No Message |
| Standard message | Active comparator | 2 MyChart reminders that child is overdue for well child check visit Receives: Other: Standard message |
| Tailored message | Active comparator | 2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age Receives: Other: Tailored message |
What is being measured
The primary outcome is the main question the study is designed to answer.
Number of Participants Who Completed Well Child Check Visit
Participants completed well child check visit as determined by presence of a well visit billing code documentation in the electronic health record.
Measured: Within 8 weeks of the date of intervention or the date of randomization for the control group
Secondary outcomes (2)
Number of Participants Who Scheduled an Appointment for a Well Child Check Visit.
Participant scheduled a well child check visit as determined by electronic health record documentation.
Measured: Within 8 weeks of the date of intervention or the date of randomization for the control group
Number of Participants Who Received Their First COVID-19 Vaccination
Participant receipt of their first COVID-19 vaccination as determined by presence of documentation of vaccine administration in the electronic health record.
Measured: Within 8 weeks of the date of the intervention or the date of randomization for the control group
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted6 Aug 2021
- Study start30 Jul 2021
- Primary completion7 Oct 2021
- Study completion28 Feb 2022
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Posted resultsParticipant flow, outcome measures and adverse events reported by the sponsor.
- Publications (1)Papers the sponsor has linked to this study.
- Other trials for Health Care UtilizationStudies of the same condition, open and under way.
- More trials run by Children's Hospital Medical Center, CincinnatiThe sponsor's other registered studies.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Interventional
- Phase
- Phase N/A
- Primary purpose
- Health services research
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Masking
- Triple blind
- Who is masked
- Participant, Care provider, Outcomes assessor
- Enrolment
- 945 participants (actual)
Sponsor and investigators
- Lead sponsor
- Children's Hospital Medical Center, Cincinnati
- Sponsor type
- University, hospital or other
- Responsible party
- Sponsor
- Investigators
- William Brinkman, MD, Principal investigator, Cincinnati Children's
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT04994691
- Sponsor's protocol ID
- 2020-0769-2
- Status last verified
- Aug 2024
- First submitted
- 29 Jul 2021
- Last updated
- 28 Aug 2024
- Results posted
- Yes, on ClinicalTrials.gov
- Data monitoring committee
- No
- FDA-regulated drug
- No
- FDA-regulated device
- No
- Individual data sharing
- No
Publications
Berset AE, Burkhardt MC, Xu Y, Mescher A, Brinkman WB. Effect of Electronic Outreach Using Patient Portal Messages on Well Child Care Visit Completion: A Randomized Clinical Trial. JAMA Netw Open. 2022 Nov 1;5(11):e2242853. doi: 10.1001/jamanetworkopen.2022.42853.
PubMed 36399342
Study at a glance
From the registry record, last updated by the sponsor on 28 Aug 2024. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Effect of Varied Outreach Methods on Appointment Scheduling and Appointment Completion Using MyChart
- ClinicalTrials.gov ID
- NCT04994691
- Acronym / sponsor ID
- 2020-0769-2
- Conditions
- Health Care Utilization
- Study type
- Interventional
- Recruitment status
- Completed
- Enrolment
- 945 participants (actual)
- Lead sponsor
- Children's Hospital Medical Center, CincinnatiUniversity, hospital or other
- Study start
- 30 Jul 2021 (actual)
- Primary completion
- 7 Oct 2021 (actual)
- Study completion
- 28 Feb 2022 (actual)
- First posted
- 6 Aug 2021 (actual)
- Results
- Posted 28 Aug 2024
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
Our objective is to determine the effectiveness of varied outreach methods (e.g. standard versus tailored MyChart messaging) to children age 6-17 years old who are due for a WCC visit and don't have one scheduled in the next 45 days on the outcomes of appointment scheduling and appointment completion.
Study design
- Primary purpose
- Health services research
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Masking
- Triple blind (participant, care provider, outcomes assessor)
- Number of arms
- 3
| Arm | Type | Receives |
|---|---|---|
| No message | Placebo comparator | Other: No MessageNo message sent |
| Standard message | Active comparator | Other: Standard message2 MyChart reminders that child is overdue for well child check visit |
| Tailored message | Active comparator | Other: Tailored message2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age |
Who may qualify
- Ages
- 6 to 17 years
- Sex
- All
- Healthy volunteers
- Not accepted
- Age groups
- Child
Key inclusion criteria (4 listed)
- age 6-17 years
- has not had a well child check in past 365 days
- no future well child check visit scheduled
- parent preferred language = English or Spanish
Key exclusion criteria (1 listed)
- no active MyChart account
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| No MessageNo messages are sent | Other | No message |
| Standard message2 MyChart reminders that child is overdue for well child check visit | Other | Standard message |
| Tailored message2 MyChart reminders that child is overdue for well child check visit with date of last WCC and age | Other | Tailored message |
Primary outcome
Number of Participants Who Completed Well Child Check Visit
Time frame: Within 8 weeks of the date of intervention or the date of randomization for the control group
Participants completed well child check visit as determined by presence of a well visit billing code documentation in the electronic health record.
2 secondary outcomes
Number of Participants Who Scheduled an Appointment for a Well Child Check Visit.
Time frame: Within 8 weeks of the date of intervention or the date of randomization for the control group
Number of Participants Who Received Their First COVID-19 Vaccination
Time frame: Within 8 weeks of the date of the intervention or the date of randomization for the control group
Results and safety
Loading the posted results from ClinicalTrials.gov…
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 28 Aug 2024.
- Posted resultsParticipant flow, baseline, all outcome measures and adverse events.
- Derived from this study: PubMed 36399342Berset AE, Burkhardt MC, Xu Y, Mescher A, Brinkman WB. Effect of Electronic Outreach Using Patient Portal Messages on Well Child Care Visit Completion: A Randomized Clinical Trial. JAMA Netw Open. 2022 Nov 1;5(11):e2242853. doi: 10.1001/jamanetworkopen.2022.42853.
- Individual participant dataSharing planned: No
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
William Brinkman, MD principal investigator
Cincinnati Children's
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
A study testing No Message, Standard message and Tailored message in people with Health Care Utilization, run by Children's Hospital Medical Center, Cincinnati at 1 site in United States.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 4 inclusion and 1 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: finished, as of the sponsor's last update on 28 Aug 2024. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in United States. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. Some participants in this study may receive a placebo. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
Yes. Results are posted in the registry (first posted 28 Aug 2024). A summary is in the For doctors view, and the full results are on ClinicalTrials.gov.
How can a doctor refer a patient or contact the research team?
The record lists no contact. The official record names the sponsor, who can be asked directly. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
Number of Participants Who Completed Well Child Check Visit (time frame: Within 8 weeks of the date of intervention or the date of randomization for the control group). It is what the study was designed to measure, not a finding.
Where can I read the original study information?
On the ClinicalTrials.gov record for NCT04994691, which also lists 1 linked publication.
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 28 Aug 2024.