Health InformaticsNCT05270070
Digital Versus Traditional Booking System for Clinical Appointments
An observational study of Health Informatics, run by Canadian Forces Health Services Centre Ottawa at 1 site in Canada.
Trial summary
In the Canadian Forces Health Services Ottawa clinical administrative resources are currently constrained, directly impacting workflow and patient care. Given the nature of the current EMR and digital health infrastructure, DBS is not currently being employed. Read more about this study
- Who is it for?
- Any age
- Conditions the study is for
- Health Informatics
- What is being tested?
- Appointment booking system
- How many people
- 61 participants
- Where
- 1 siteCanada
- Study dates
- 1 Oct 2021to 1 Feb 2022
- Phase
- Observational
- Are there results?
- None posted in the registry
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages Any age
- All sexes
- No healthy volunteers
- Child, Adult, Older adult
Study population: Patients referred to the Canadian Forces Health Services Centre for physical medicine and rehabilitation consultation.
Who may be able to join
- Patients that have never been seen for new consultations
Who cannot join
- none
Trial locations and contacts
1 site in 1 country.
About this study
Official title: A Pilot Study: Comparing Digital to Traditional Booking System for Clinical Appointments
In the Canadian Forces Health Services Ottawa clinical administrative resources are currently constrained, directly impacting workflow and patient care. Given the nature of the current EMR and digital health infrastructure, DBS is not currently being employed. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB. To the investigator's knowledge, validation of this type has not been conducted in this setting.
Read the detailed description
Introduction: The impact of digital booking systems (DBS) on clinical care, administrative efficiency and health care costs have not previously been explored in the Canadian Forces Health Services. No show rates were shown to be reduced by 6-42% percent compared to traditional booking (TB) depending on the system and the clinic. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB.
Methods: Main outcome variables included total time for booking all patients between groups including the start to end dates of each intervention, the number of hours spent on the phone / answering emails, and the number of phone calls and emails received, and the number of phone calls / emails regarding booking problems, cancellations, changes and no shows. Descriptive and mean comparative statistics will be used to determine any differences between groups.
- Conditions
- Health Informatics
- Being tested
- Appointment booking system
- Keywords
- digital booking, telephone booking
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
Appointment booking systemOther
Patients were sent an email to book an appointment using the telephone/email versus a online booking system.
| Study group | Role | What they receive |
|---|---|---|
| Digital Booking | Patients bookings done through digital booking system. Receives: Other: Appointment booking system | |
| Traditional Booking | Patients bookings done through traditional booking like telephone or secure email. Receives: Other: Appointment booking system |
What is being measured
The primary outcome is the main question the study is designed to answer.
Total time for booking all patients
total time taken for DB and TB patients to be booked in a clinic time slot
Measured: ~3 months
Secondary outcomes (2)
Percent of Patients Booked
Percent of Patients Booked for each group
Measured: ~3 months
Average Time Spent per Patient
Average Time Spent per Patient
Measured: ~3 months
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted8 Mar 2022
- Study start1 Oct 2021
- Primary completion1 Jan 2022
- Study completion1 Feb 2022
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Other trials for Health InformaticsStudies of the same condition, open and under way.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Observational
- Observational model
- Cohort
- Time perspective
- Prospective
- Enrolment
- 61 participants (actual)
Sponsor and investigators
- Lead sponsor
- Canadian Forces Health Services Centre Ottawa
- Sponsor type
- University, hospital or other
- Collaborators
- Canadian Department of National Defence
- Responsible party
- Principal investigator, Gaurav Gupta, Canadian Forces Health Services Centre Ottawa
- Investigators
- Gaurav Gupta, MD, Principal investigator, Canadian Forces Health Services Centre
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT05270070
- Sponsor's protocol ID
- E2021-11-048-008-0002
- Status last verified
- Feb 2022
- First submitted
- 11 Feb 2022
- Last updated
- 8 Mar 2022
- Results posted
- No
- Data monitoring committee
- No
- FDA-regulated drug
- No
- FDA-regulated device
- No
- Individual data sharing
- No
Study at a glance
From the registry record, last updated by the sponsor on 8 Mar 2022. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- A Pilot Study: Comparing Digital to Traditional Booking System for Clinical Appointments
- ClinicalTrials.gov ID
- NCT05270070
- Acronym / sponsor ID
- E2021-11-048-008-0002
- Conditions
- Health Informatics
- Keywords
- digital booking, telephone booking
- Study type
- Observational
- Recruitment status
- Completed
- Enrolment
- 61 participants (actual)
- Lead sponsor
- Canadian Forces Health Services Centre OttawaUniversity, hospital or other
- Collaborators
- Canadian Department of National Defence
- Study start
- 1 Oct 2021 (actual)
- Primary completion
- 1 Jan 2022 (actual)
- Study completion
- 1 Feb 2022 (actual)
- First posted
- 8 Mar 2022 (actual)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
In the Canadian Forces Health Services Ottawa clinical administrative resources are currently constrained, directly impacting workflow and patient care. Given the nature of the current EMR and digital health infrastructure, DBS is not currently being employed. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB. To the investigator's knowledge, validation of this type has not been conducted in this setting.
Detailed description
Introduction: The impact of digital booking systems (DBS) on clinical care, administrative efficiency and health care costs have not previously been explored in the Canadian Forces Health Services. No show rates were shown to be reduced by 6-42% percent compared to traditional booking (TB) depending on the system and the clinic. Therefore, investigators sought to determine the relative benefit of using an online booking system when compared to TB.
Methods: Main outcome variables included total time for booking all patients between groups including the start to end dates of each intervention, the number of hours spent on the phone / answering emails, and the number of phone calls and emails received, and the number of phone calls / emails regarding booking problems, cancellations, changes and no shows. Descriptive and mean comparative statistics will be used to determine any differences between groups.
Study design
- Observational model
- Cohort
- Time perspective
- Prospective
- Number of arms
- 2
| Arm | Type | Receives |
|---|---|---|
| Digital Booking | – | Other: Appointment booking systemPatients bookings done through digital booking system. |
| Traditional Booking | – | Other: Appointment booking systemPatients bookings done through traditional booking like telephone or secure email. |
Who may qualify
- Sex
- All
- Healthy volunteers
- Not accepted
- Age groups
- Child, Adult, Older adult
- Study population
- Patients referred to the Canadian Forces Health Services Centre for physical medicine and rehabilitation consultation.
Key inclusion criteria (1 listed)
- Patients that have never been seen for new consultations
Key exclusion criteria (1 listed)
- none
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| Appointment booking systemPatients were sent an email to book an appointment using the telephone/email versus a online booking system. | Other | Digital Booking, Traditional Booking |
Primary outcome
Total time for booking all patients
Time frame: ~3 months
total time taken for DB and TB patients to be booked in a clinic time slot
2 secondary outcomes
Percent of Patients Booked
Time frame: ~3 months
Average Time Spent per Patient
Time frame: ~3 months
Results and safety
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 8 Mar 2022.
- Individual participant dataSharing planned: No
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
Gaurav Gupta, MD principal investigator
Canadian Forces Health Services Centre
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
An observational study of Health Informatics, run by Canadian Forces Health Services Centre Ottawa at 1 site in Canada.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 1 inclusion and 1 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: finished, as of the sponsor's last update on 8 Mar 2022. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in Canada. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
How can a doctor refer a patient or contact the research team?
The record lists no contact. The official record names the sponsor, who can be asked directly. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
Total time for booking all patients (time frame: ~3 months). It is what the study was designed to measure, not a finding.
Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 8 Mar 2022.