Unscheduled CareCSNP68NCT05835908
Follow-up of Patients Referred to Unscheduled Care Centers by the Emergency Call Center in the Haut-Rhin Department, France
An observational study of Unscheduled Care, run by Groupe Hospitalier de la Region de Mulhouse et Sud Alsace at 1 site in France.
Trial summary
The objective of this study is to determine the follow-up of patients who were referred by the Emergency Call Center of the Haut-Rhin department to an Unscheduled Care Centers (UCC) and to determine whether they actuallly went to a UCC following their call, or if they were taken in charge by another care facility. Read more about this study
- Who is it for?
- Ages 18 years and older
- Conditions the study is for
- Unscheduled Care
- What is being tested?
- Phone questionnaire
- How many people
- 100 participants
- Where
- 1 siteFrance
- Study dates
- 17 May 2023to 13 Jun 2023
- Phase
- Observational
- Are there results?
- None posted in the registry
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages 18 years and older
- All sexes
- Adult, Older adult
Study population: Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center.
Who may be able to join
- Call to the Emergency Call Centre of the Haut-Rhin department by an adult (age ≥ 18 years)
- Referral to the Unscheduled Care Center by the Emergency Call Center
- Non-inclusion criteria:
- Patient who does not answer phone within 30 days of call to the Emergency Call Center
- Patient who refuses to participate in the study
- Call for someone other than him or herself (except when a parent calls for his or her minor child)
Who cannot join
None listed.
Trial locations and contacts
1 site in 1 country.
About this study
The objective of this study is to determine the follow-up of patients who were referred by the Emergency Call Center of the Haut-Rhin department to an Unscheduled Care Centers (UCC) and to determine whether they actuallly went to a UCC following their call, or if they were taken in charge by another care facility.
Read the detailed description
Conduct of research:
Patients who contacted the emergency call center and were referred to an unscheduled care center in the Haut-Rhin will be contacted by mail in the first instance. Ten to fifteen days after the call to the emergency call center, the investigator will contact the patient by phone, during which he/she will ask for the patient's oral consent to participate in the research and collect follow-up data using a standardized questionnaire.
If the investigator is unable to reach the patient, further attempts will be made to call the patient up to 30 days after the initial call. If there is no response after this time, patients will not be included the study.
- Conditions
- Unscheduled Care
- Being tested
- Phone questionnaire
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
Phone questionnaireOther
Patients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted.
| Study group | Role | What they receive |
|---|---|---|
| Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center | Not described Receives: Other: Phone questionnaire |
What is being measured
The primary outcome is the main question the study is designed to answer.
Phone questionnaire
Patients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted. Information will be collected on: time and day of the call to the Emergency call center; reason for call; understanding of the instructions given by the call center agent; delay between the call to the Emergency call centre and the visit to the care facility; and, if applicable, the reason why the patient did not go to the UCC.
Measured: Up to 30 days following the call to the Emergency call center
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted28 Apr 2023
- Study start17 May 2023
- Primary completion13 Jun 2023
- Study completion13 Jun 2023
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Other trials for Unscheduled CareStudies of the same condition, open and under way.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Observational
- Observational model
- Cohort
- Time perspective
- Retrospective
- Enrolment
- 100 participants (actual)
Sponsor and investigators
- Lead sponsor
- Groupe Hospitalier de la Region de Mulhouse et Sud Alsace
- Sponsor type
- University, hospital or other
- Responsible party
- Sponsor
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT05835908
- Sponsor's protocol ID
- GHRMSA 1290
- Acronym
- CSNP68
- Status last verified
- Oct 2023
- First submitted
- 19 Apr 2023
- Last updated
- 20 Nov 2025
- Results posted
- No
- Data monitoring committee
- No
- FDA-regulated drug
- No
- FDA-regulated device
- No
- Individual data sharing
- No
Study at a glance
From the registry record, last updated by the sponsor on 20 Nov 2025. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Follow-up of Patients Referred to Unscheduled Care Centers by the Emergency Call Center in the Haut-Rhin Department, France
- ClinicalTrials.gov ID
- NCT05835908
- Acronym / sponsor ID
- CSNP68 / GHRMSA 1290
- Conditions
- Unscheduled Care
- Study type
- Observational
- Recruitment status
- Completed
- Enrolment
- 100 participants (actual)
- Lead sponsor
- Groupe Hospitalier de la Region de Mulhouse et Sud AlsaceUniversity, hospital or other
- Study start
- 17 May 2023 (actual)
- Primary completion
- 13 Jun 2023 (actual)
- Study completion
- 13 Jun 2023 (actual)
- First posted
- 28 Apr 2023 (actual)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
The objective of this study is to determine the follow-up of patients who were referred by the Emergency Call Center of the Haut-Rhin department to an Unscheduled Care Centers (UCC) and to determine whether they actuallly went to a UCC following their call, or if they were taken in charge by another care facility.
Detailed description
Conduct of research:
Patients who contacted the emergency call center and were referred to an unscheduled care center in the Haut-Rhin will be contacted by mail in the first instance. Ten to fifteen days after the call to the emergency call center, the investigator will contact the patient by phone, during which he/she will ask for the patient's oral consent to participate in the research and collect follow-up data using a standardized questionnaire.
If the investigator is unable to reach the patient, further attempts will be made to call the patient up to 30 days after the initial call. If there is no response after this time, patients will not be included the study.
Study design
- Observational model
- Cohort
- Time perspective
- Retrospective
- Number of arms
- 1
| Arm | Type | Receives |
|---|---|---|
| Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center | – | Other: Phone questionnaire |
Who may qualify
- Ages
- 18 years and older
- Sex
- All
- Age groups
- Adult, Older adult
- Study population
- Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center.
Key inclusion criteria (6 listed)
- Call to the Emergency Call Centre of the Haut-Rhin department by an adult (age ≥ 18 years)
- Referral to the Unscheduled Care Center by the Emergency Call Center
- Patient who does not answer phone within 30 days of call to the Emergency Call Center
- Patient who refuses to participate in the study
- Call for someone other than him or herself (except when a parent calls for his or her minor child)
Key exclusion criteria (0 listed)
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| Phone questionnairePatients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted. | Other | Patient who contacted the Emergency Call Center and were referred to an Unscheduled Care Center |
Primary outcome
Phone questionnaire
Time frame: Up to 30 days following the call to the Emergency call center
Patients will be contacted by the investigator to collect information regarding follow-up from the initial call to the Emergency call center until the patient is taken care of in the health care facility to which he/she has been admitted. Information will be collected on: time and day of the call to the Emergency call center; reason for call; understanding of the instructions given by the call center agent; delay between the call to the Emergency call centre and the visit to the care facility; and, if applicable, the reason why the patient did not go to the UCC.
Results and safety
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 20 Nov 2025.
- Study resultsLink provided by the sponsor.
- Individual participant dataSharing planned: No
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
The record lists no contact. Use the official record to reach the sponsor.
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
An observational study of Unscheduled Care, run by Groupe Hospitalier de la Region de Mulhouse et Sud Alsace at 1 site in France.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 6 inclusion and 0 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: finished, as of the sponsor's last update on 20 Nov 2025. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in France. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
The study is completed, but results are not available in the source record. That does not mean the treatment did or did not work.
How can a doctor refer a patient or contact the research team?
The record lists no contact. The official record names the sponsor, who can be asked directly. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
Phone questionnaire (time frame: Up to 30 days following the call to the Emergency call center). It is what the study was designed to measure, not a finding.
Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 20 Nov 2025.