Medical InformaticsNCT06002542
Mobile Chat Service for Parents of Children in Pediatric Emergency Room
A study testing Information provided in people with Medical Informatics and Pediatric Emergency Medicine, run by Samsung Medical Center at 1 site in South Korea.
Trial summary
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER). Main questions it aims to answer are: Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit? Does providing… Read more about this study
- Who is it for?
- Ages 18 years and olderHealthy volunteers can take part
- Conditions the study is for
- Medical Informatics, Pediatric Emergency Medicine, Emergency Medicine
- What is being tested?
- Information provided
- Type of treatment
- Lifestyle or therapy programme
- Could I receive a placebo?
- No, everyone receives an active treatment
- How many people
- 60 participants
- Where
- 1 siteSouth Korea
- Study dates
- 20 Jul 2023to 31 Oct 2023
- Phase
- Interventional
- Are there results?
- None posted in the registry
Key requirements
Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.
- Ages 18 years and older
- All sexes
- Healthy volunteers accepted
- Adult, Older adult
Who may be able to join
- Age ≥ 18 years
- Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3, 4.
- Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash.
- Those who voluntarily agreed to participate in the study.
Who cannot join
- Those who didn't consent to participate in the study.
- Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or 5.
- Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.
Trial locations and contacts
1 site in 1 country.
South Korea1 site, 1 recruiting
- Recruiting
Samsung Medical Center
Seoul, Gangnam, 06351
Won Chul Cha, Dr, +82-2-6009-5614, wc.cha@samsung.com
Minha Kim, Master, +82-2-6009-5614, dokidoki9001@gmail.com
About this study
Official title: Mobile Chat Service for Parents of Children in Pediatric Emergency Room: A Randomized Control Study
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER).
Main questions it aims to answer are:
Read more
- Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
- Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff? 60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service. 10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.
Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
Read the detailed description
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room.
Main questions it aims to answer are:
- Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
- Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?
Design :
60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits.
5 out of 30 participants of each group will be interviewed about their satisfaction with service.
10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.
Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
- Being tested
- Information provided, Control
What participants receive
What participants receive. In a randomised study each person is assigned to one group by chance.
Information providedBehavioural
get information at every stage of care in emergency room
ControlBehavioural
Information is only provided when participants request it.
| Study group | Role | What they receive |
|---|---|---|
| Information provided | Experimental | Participants are invited to the chat room and receive messages, which include the stages of their medical care, information about tests and medications, and non-medical information such as directions to pharmacy and parking information. Receives: Behavioral: Information provided |
| Control | Experimental | Participants are invited to the chat room and they can get information when they request it. Receives: Behavioral: Control |
What is being measured
The primary outcome is the main question the study is designed to answer.
ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge
ED CAHPS is a survey instrument for measuring patients' experience of care in emergency department.
Measured: Discharge time, 6 hours on average from arriving emergency room.
Secondary outcomes (1)
Interview for participants
Interview on the experience and satisfaction of using mobile chatbot services
Measured: After leaving the emergency room visit, within 48hours
Timeline
From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.
- First posted21 Aug 2023
- Study start20 Jul 2023
- Primary completion31 Oct 2023 (estimated)
- Study completion31 Oct 2023 (estimated)
Resources
- Official record on ClinicalTrials.govThe registry entry this page is built from, with its full change history.
- Other trials for Medical InformaticsStudies of the same condition, open and under way.
- More trials run by Samsung Medical CenterThe sponsor's other registered studies.
- What the trial phases meanHow a treatment moves from first tests in people to approval.
More details
For doctors and researchers: how the study is designed, who runs it, and its registry IDs.
Study design
- Study type
- Interventional
- Phase
- Phase N/A
- Primary purpose
- Health services research
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Model description
- open-label randomized control trial
- Masking
- None (open label)
- Enrolment
- 60 participants (estimated)
Sponsor and investigators
- Lead sponsor
- Samsung Medical Center
- Sponsor type
- University, hospital or other
- Responsible party
- Sponsor
- Investigators
- Wonchul Cha, PhD, Study director, Samsung Medical Center
IDs, dates and publications
- ClinicalTrials.gov ID
- NCT06002542
- Sponsor's protocol ID
- TMI
- Status last verified
- Jul 2023
- First submitted
- 1 Aug 2023
- Last updated
- 21 Aug 2023
- Results posted
- No
- Data monitoring committee
- Yes
- FDA-regulated drug
- No
- FDA-regulated device
- No
- Individual data sharing
- No
Study at a glance
From the registry record, last updated by the sponsor on 21 Aug 2023. Recruitment status is as the sponsor reported it: confirm with the study team.
- Official title
- Mobile Chat Service for Parents of Children in Pediatric Emergency Room: A Randomized Control Study
- ClinicalTrials.gov ID
- NCT06002542
- Acronym / sponsor ID
- TMI
- Study type
- Interventional
- Recruitment status
- Unknown status
- Enrolment
- 60 participants (estimated)
- Lead sponsor
- Samsung Medical CenterUniversity, hospital or other
- Study start
- 20 Jul 2023 (actual)
- Primary completion
- 31 Oct 2023 (estimated)
- Study completion
- 31 Oct 2023 (estimated)
- First posted
- 21 Aug 2023 (actual)
- Results
- Not posted in the source record
Clinical summary
The research question as the sponsor registered it. This describes what the study plans to test, not what it found.
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER).
Main questions it aims to answer are:
- Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
- Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff? 60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service. 10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.
Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
Detailed description
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room.
Main questions it aims to answer are:
- Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit?
- Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff?
Design :
60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits.
5 out of 30 participants of each group will be interviewed about their satisfaction with service.
10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service.
Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
Study design
- Primary purpose
- Health services research
- Allocation
- Randomised
- Intervention model
- Parallel groups
- Masking
- None (open label)
- Number of arms
- 2
- Model description
- open-label randomized control trial
| Arm | Type | Receives |
|---|---|---|
| Information provided | Experimental | Behavioral: Information providedParticipants are invited to the chat room and receive messages, which include the stages of their medical care, information about tests and medications, and non-medical information such as directions to pharmacy and parking information. |
| Control | Experimental | Behavioral: ControlParticipants are invited to the chat room and they can get information when they request it. |
Who may qualify
- Ages
- 18 years and older
- Sex
- All
- Healthy volunteers
- Accepted
- Age groups
- Adult, Older adult
Key inclusion criteria (4 listed)
- Age ≥ 18 years
- Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3, 4.
- Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash.
- Those who voluntarily agreed to participate in the study.
Key exclusion criteria (3 listed)
- Those who didn't consent to participate in the study.
- Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or 5.
- Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.
Eligibility is decided by the study team after screening; this overview does not establish that a patient qualifies. Full inclusion and exclusion criteria.
Interventions
| Intervention | Type | Arms |
|---|---|---|
| Information providedget information at every stage of care in emergency room | Behavioural | Information provided |
| ControlInformation is only provided when participants request it. | Behavioural | Control |
Primary outcome
ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge
Time frame: Discharge time, 6 hours on average from arriving emergency room.
ED CAHPS is a survey instrument for measuring patients' experience of care in emergency department.
1 secondary outcome
Interview for participants
Time frame: After leaving the emergency room visit, within 48hours
Results and safety
Results are not available in the source record.
Research links
- Official record on ClinicalTrials.govLast updated by the sponsor 21 Aug 2023.
- ED CAHPS survey and guidelineLink provided by the sponsor.
- Individual participant dataSharing planned: No
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Referral and contact
AzTrials does not enrol participants or take referrals. Contact the study team or a site listed below; they decide who can take part. This study is not recruiting at the moment.
Wonchul Cha, PhD study director
Samsung Medical Center
1 site in 1 country: see every site and its status.
Questions about this trial
What is this clinical trial studying?
A study testing Information provided in people with Medical Informatics and Pediatric Emergency Medicine, run by Samsung Medical Center at 1 site in South Korea.
The full registered description is in the About this study section and the official record.
Who may be eligible to take part?
The sponsor lists 4 inclusion and 3 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.
Is this clinical trial currently recruiting?
The record says: status not confirmed, as of the sponsor's last update on 21 Aug 2023. Status can change between updates, so confirm with the study contact before making plans.
Where is the study taking place?
The record lists 1 site in South Korea. Whether a site is taking part right now should be confirmed with that site. See every site.
What are the possible benefits and risks?
They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.
Are results available for this study?
Results are not available in the source record.
How can a doctor refer a patient or contact the research team?
Contact Minha Kim, MD (82-2-3410-2061, mhh.kim@samsung.com), or a site near the patient. AzTrials does not enrol participants or take referrals.
What does the primary outcome measure?
ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge (time frame: Discharge time, 6 hours on average from arriving emergency room.). It is what the study was designed to measure, not a finding.
Where can I read the original study information?
Does a listing mean the treatment is approved or proven to work?
No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.
How often is this information updated?
AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 21 Aug 2023.