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Frail Elderly PatientsFrailtyNCT07580690

Improving Care for Frail Older Adults Using a Digital Needs Assessment Tool

A study testing Core: SST-informed care planning and Additional telephone calls in people with Frail Elderly Patients and Geriatric Syndromes, run by Duke-NUS Graduate Medical School at 1 site in Singapore.

Not yet recruiting

Opening soon. The study is approved but enrolment has not started yet. Sites may already take enquiries.

Sites and contacts
Official record
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Trial summary

The goal of this trial is to evaluate whether a digital needs-assessment tool can improve care planning and outcomes for frail older adults (aged 60 years and above) hospitalized in Singapore. Read more about this study

Who is it for?
Ages 60 years and older
What is being tested?
Core: SST-informed care planning and Additional telephone calls
Could I receive a placebo?
No, everyone receives an active treatment
How many people
200 participants
Where
1 siteSingapore
Study dates
1 May 2026to 30 Dec 2027
Phase
Interventional
Are there results?
Not yet: the study is under way

Key requirements

Who can take part, as listed by the sponsor. Only the study team can confirm whether you are eligible, so take this list to your doctor.

  • Ages 60 years and older
  • All sexes
  • No healthy volunteers
  • Adult, Older adult

Who may be able to join

  • Patient participant: (i) Aged >= 60 years at the time of recruitment; (ii) identified as frail, with a CFS score >= 5 and/or modified HFRS intermediate and high frailty risk (mHFRS) score >=5; (iii) Singapore citizens or permanent residents; (iv) able to speak and understand English, Chinese or Malay.
  • Proxy (when responding on behalf of eligible patients): (i) Relative or friend of the patient participant; (ii) Aged 21 years or older; (iii) Familiar with the older adult's health and social situation.

Who cannot join

  • Patient participant: (i) Currently involved in another study or (ii) residents of nursing homes, or (iii) patients known to home hospice or home palliative care services with a life expectancy of less than 6 months.
  • Proxy: primary caregivers who are foreign domestic workers will be excluded from the study.

Trial locations and contacts

1 site in 1 country. Contact the study team or a site near you to ask about taking part.

Shenglin Zheng, Ph.D. contact

6580325886

sz61@nus.edu.sg

Singapore1 site
  • Changi General Hospital (CGH)

    Singapore

    Barbara H Rosario, FRCP (Lond), 6569366528, rosario.barbara.helen@singhealth.com.sg

Other trials in Singapore

About this study

Official title: Integrating Health and Social Service Needs for Frail Elders at Point of Care: Development and Evaluation of an IT-based Digital Needs-assessment Tool

The goal of this trial is to evaluate whether a digital needs-assessment tool can improve care planning and outcomes for frail older adults (aged 60 years and above) hospitalized in Singapore. The tool is designed to identify patients' health and social service needs and support better care coordination after hospital discharge.

The main questions it aims to answer are:

Read more
  • Does the use of a digital needs-assessment tool improve the identification and management of health and social service needs in frail older adults?
  • Does this approach improve patient outcomes, such as quality of life, care satisfaction, and healthcare utilization after discharge?

Participants will:

  • Respond to a baseline questionnaire
  • Receive a personalized care plan based on identified needs by the tool
  • Be followed up at 1 month and 3 months after discharge through surveys
  • Some participants will receive additional follow-up phone calls to review care needs and service use
  • A subset of participants will take part in interviews to share their care experiences
Read the detailed description

Older adults with frailty frequently experience multiple medical, functional, and social challenges following hospital discharge. Evidence from the Health and Social Service Needs study indicates that patients discharged with unmet health and health-related social service (HASS) needs have poorer post-discharge outcomes, including increased healthcare utilization. While frailty screening is commonly used to identify high-risk patients, frailty status alone does not identify the specific actionable needs that could mitigate health deterioration or support community living.

During hospitalization, assessments of these needs are typically conducted through referrals to medical social workers, patient navigators, case managers, or geriatricians. These referrals are discretionary and vary across providers and settings, contributing to inconsistent care delivery. Such approaches are resource-intensive and difficult to sustain under workforce constraints and may lead to missed identification of needs or delays in discharge, increasing the risk of unmet needs during care transitions.

This study evaluates the implementation of a needs-based assessment approach using the Simple Segmentation Tool (SST), a brief digital instrument developed in Singapore by Matchar et al. (2017). The SST is designed to rapidly identify likely actionable HASS needs and support care planning and referral processes. The tool can be completed in approximately 2-3 minutes by trained healthcare professionals, including physicians, nurses, and case managers, and is supported by an algorithm developed by a multidisciplinary expert panel.

Following enrollment, hospital staff will complete the SST based on participants' clinical and social circumstances. Care plans will be generated using outputs from the SST and reviewed with participants and/or their caregivers. If a participant is readmitted within three weeks of discharge, the SST assessment will be repeated following the subsequent discharge to ensure that care plans reflect updated or evolving needs. Participants who decline recommended services will remain enrolled in the study but will not be counted toward the target sample size of 200 participants.

Participants will complete a baseline questionnaire during hospitalization and will be followed after discharge with structured surveys administered at one month and three months. These surveys will assess post-discharge outcomes related to health status, care experiences, and healthcare utilization. Qualitative interviews will also be conducted with a subset of patients and healthcare staff to explore experiences, perceived value, and implementation challenges associated with SST-guided care planning.

To support care coordination, internal stakeholders and external community service providers, coordinated by the Agency for Integrated Care Care-Referral Team, will use a shared framework to facilitate service linkage and care transitions. Service activation and follow-up will be tracked, and any failures in linkage will be communicated to a central coordinating team to support resolution and continuity of care.

Prior to the main study, a pilot phase involving up to 10 patient volunteers will be conducted to assess workflow feasibility, clarity of study materials, and questionnaire length. Pilot participants will provide informed consent, and data collected during this phase will not be included in research analyses. Feedback from the pilot will be used to refine study procedures and materials prior to full implementation.

Being tested
Core: SST-informed care planning, Additional telephone calls
Keywords
Frail Older Adults, Simple Segmentation Tool, Integrated Care, Care Coordination, Needs Assessment Tool, Health and Health-related Social Service

What participants receive

What participants receive. In a randomised study each person is assigned to one group by chance.

  • Core: SST-informed care planningBehavioural

    The Simple Segmentation Tool (SST) is used to assess multidimensional needs and generate individualized care recommendations. Participants receive SST-informed care plan and referral to appropriate health and social services.

  • Additional telephone callsBehavioural

    Participants will receive two structured post-discharge care coordination phone calls to support service uptake, address barriers, and facilitate follow-up on recommended services.

Study groups in NCT07580690
Study groupRoleWhat they receive
SST + care coordination callsExperimentalParticipants will receive a digital needs assessment during hospitalization and a personalized care plan. After discharge, participants will be randomized in a 1:3 ratio. Participants will receive two follow-up calls from care coordinators to review care needs and support care coordination.
Receives: Behavioral: Core: SST-informed care planning; Behavioral: Additional telephone calls
SST onlyExperimentalParticipants will receive a digital needs assessment during hospitalization and a personalized care plan.
Receives: Behavioral: Core: SST-informed care planning

What is being measured

The primary outcome is the main question the study is designed to answer.

  1. Service initiation rate

    The proportion of enrolled participants who successfully initiate at least one recommended health or social support service

    Measured: 30 days after discharge

Secondary outcomes (11)
  1. Health-related quality of life

    Change in health-related quality of life measured using the 5-level EQ-5D (EQ-5D-5L). The EQ-5D-5L essentially consists of the EQ-5D descriptive system, where Index Score calculated based on country-specific preference (Singapore in this context) and the EuroQol Visual Analogue Scale (EQ-VAS) (range: 0 to 100) were reported. For both measures, higher scores indicate better health-related quality of life.

    Measured: Baseline, 1-month and 3-month follow-ups

  2. Healthcare Utilisation

    Healthcare service utilisation obtained from electronic medical records (EMR), including number of emergency department visits, hospital admissions, outpatient visits, and visits to healthcare professionals.

    Measured: 180 days and 360 days post-discharge

  3. Usability of SST

    Usability was measured using the System Usability Scale (SUS), a 10-item instrument providing a global score from 0 to 100. Higher scores indicate better perceived usability.

    Measured: 24 hours after the first administered SST

  4. Intervention appropriateness (implementation outcome)

    Assessed using the Intervention Appropriateness Measure (IAM) among staff involved in the care of patients using the SST, with total scores ranging from 4-20. Higher scores indicate greater appropriateness.

    Measured: 3-month follow-up

  5. Quality of care and continuity

    Quality of care and continuity is measured using the adaptive Patient Continuity of Care Checklist (PCCQ). Items are rated on a 5-point Likert scale and scores range from 5-30. Higher scores indicate a higher level of perceived continuity of care.

    Measured: 1-month and 3-month follow-ups

  6. Mortality

    All-cause mortality assessed using electronic medical records (EMR), defined as death occurring from the time of enrollment.

    Measured: 180 and 360 days post-discharge

  7. Service quality of SST

    Perceived service quality was measured using an adaptive Electronic Service Quality Scale (E-S-QUAL) consisting of 19 items. Respondents first distributed 100 points across the four dimensions Efficiency, Fulfillment, System Availability, and Privacy, to reflect relative importance. Items were then rated on a 5-point Likert scale. Higher scores indicating a better perception of electronic service quality.

    Measured: 24 hours after the first administered SST

  8. Care experience

    Patient-reported experience is measured using Client Satisfaction Questionnaire (CSQ-4). Total scores range from 4 to 16, where higher scores indicate greater satisfaction with care.

    Measured: 1-month and 3-month follow-ups

  9. Intervention feasibility (implementation outcome)

    Assessed using the Feasibility of Intervention Measure (FIM) among staff involved in the care of patients using the SST. Total scores range from 4-20 and higher scores indicate greater feasibility.

    Measured: 3-month follow-up

  10. Normalization process (implementation outcome)

    Assessed using the Normalisation Measure Development (NoMAD) among staff involved in the care of patients using the SST. Total scores range from 0-100. Higher scores indicate better normalization.

    Measured: 3-month follow-up

  11. Intervention acceptability (implementation outcome)

    Measured by the Acceptability of Intervention Measure (AIM)among staff involved in the care of patients using the SST, with a total score ranging from 4-20. Higher scores indicate greater acceptability.

    Measured: 3-month follow-up

Timeline

From the start of the study to its completion; the mark is today. Estimated dates are the sponsor’s plan.

  1. First posted12 May 2026
  2. Study start1 May 2026 (estimated)
  3. Primary completion30 Dec 2026 (estimated)
  4. Study completion30 Dec 2027 (estimated)

Resources

More details

For doctors and researchers: how the study is designed, who runs it, and its registry IDs.

Study design
Study type
Interventional
Phase
Phase N/A
Primary purpose
Health services research
Allocation
Randomised
Intervention model
Parallel groups
Model description
This study primarily uses a single-arm benchmarking design to evaluate the service initiation rate following implementation of the Simple Segmentation Tool (SST). All enrolled participants receive SST-informed needs assessment and care planning. In addition, an embedded randomized comparison is conducted to explore the impact of post-discharge care coordination calls. Participants are randomized in 1:3 ratio to receive either two follow-up phone calls or no additional calls. This randomized component is not related to the primary benchmarking outcome.
Masking
Single blind
Who is masked
Participant
Enrolment
200 participants (estimated)
IDs, dates and publications
ClinicalTrials.gov ID
NCT07580690
Sponsor's protocol ID
CIRB: 2024-2130
Other IDs
MOH-001199-00
Acronym
Frailty
Status last verified
May 2026
First submitted
14 Apr 2026
Last updated
12 May 2026
Results posted
No
Data monitoring committee
No
FDA-regulated drug
No
FDA-regulated device
No
Individual data sharing
No

Publications

  • Chong JL, Low LL, Chan DYL, Shen Y, Thin TN, Ong MEH, Matchar DB. Can we understand population healthcare needs using electronic medical records? Singapore Med J. 2019 Sep;60(9):446-453. doi: 10.11622/smedj.2019012. Epub 2019 Jan 15.

    PubMed 30644525
  • Chong JL, Matchar DB. Benefits of Population Segmentation Analysis for Developing Health Policy to Promote Patient-Centred Care. Ann Acad Med Singap. 2017 Jul;46(7):287-289. No abstract available.

    PubMed 28821893
  • Chong JL, Low LL, Matchar DB, Malhotra R, Lee KH, Thumboo J, Chan AW. Do healthcare needs-based population segments predict outcomes among the elderly? Findings from a prospective cohort study in an urbanized low-income community. BMC Geriatr. 2020 Feb 27;20(1):78. doi: 10.1186/s12877-020-1480-9.

    PubMed 32103728
  • Matchar D, Vashishtha R, Jing X, Sivapragasam N, Sim R, Chong JL. Development and validation of a brief assessment of normative health and health-related social needs using the Simple Segmentation Tool. BMC Health Serv Res. 2025 Feb 11;25(1):230. doi: 10.1186/s12913-025-12364-x.

    PubMed 39934828
  • Chong JL, Matchar DB, Tan Y, Sri Kumaran S, Gandhi M, Ong MEH, Wong KS. Population Segmentation Based on Healthcare Needs: Validation of a Brief Clinician-Administered Tool. J Gen Intern Med. 2021 Jan;36(1):9-16. doi: 10.1007/s11606-020-05962-4. Epub 2020 Jun 30.

    PubMed 32607929

Questions about this trial

What is this clinical trial studying?

A study testing Core: SST-informed care planning and Additional telephone calls in people with Frail Elderly Patients and Geriatric Syndromes, run by Duke-NUS Graduate Medical School at 1 site in Singapore.

The full registered description is in the About this study section and the official record.

Who may be eligible to take part?

The sponsor lists 2 inclusion and 2 exclusion criteria. Eligibility is decided by the study team after screening, so read the full criteria and contact a listed site.

Is this clinical trial currently recruiting?

The record says: opening soon, as of the sponsor's last update on 12 May 2026. Status can change between updates, so confirm with the study contact before making plans.

Where is the study taking place?

The record lists 1 site in Singapore. Whether a site is taking part right now should be confirmed with that site. See every site.

What are the possible benefits and risks?

They depend on the study and the treatment, and no study can promise a benefit. The study team explains the known risks during informed consent, before anyone joins; the record itself does not list them.

Are results available for this study?

This study is still under way. Results are not available in the source record yet.

How can a doctor refer a patient or contact the research team?

Contact Shenglin Zheng, Ph.D. (6580325886, sz61@nus.edu.sg), or a site near the patient. AzTrials does not enrol participants or take referrals.

What does the primary outcome measure?

Service initiation rate (time frame: 30 days after discharge). It is what the study was designed to measure, not a finding.

Where can I read the original study information?

On the ClinicalTrials.gov record for NCT07580690, which also lists 5 linked publications.

Does a listing mean the treatment is approved or proven to work?

No. A listing means the study is registered. It does not show that the treatment is safe, works, or is approved by a regulator.

How often is this information updated?

AzTrials copies changed records from ClinicalTrials.gov every night and reloads the whole registry every week. The sponsor last updated this record on 12 May 2026.

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