Telehealth Outreach for Chronic Back Pain

Chronic low back pain (CLBP) is a major medical problem for the VA, affecting up to 15% of all veterans in primary care. Furthermore, prior surveys indicate CLBP is a leading cause of medical discharge of active duty personnel, and of medical disability costs. Given current demands on military personnel it is likely the burden of chronic pain will increase. The VA has adopted the Agency for Health Care Policy and Research Guidelines for evaluation of back pain but these guidelines do not provide specifics for true rehabilitation. It is acknowledged that most back pain patients are not surgical candidates, that medications provide only limited analgesia, and that symptom control and improved function require a comprehensive approach addressing the cognitive, affective, and behavioral aspects of chronic pain. Fortunately, structured, specific interventions to both address the multidimensional nature of pain and operationalize treatment principles in primary care settings are available. These interventions, which reflect the VA emphasis on patient-centered care, can be effective in reducing disability and pain, but are a frequently overlooked component of effective care. One reason is that most clinics lack appropriately trained psychologists. Moreover, even when specialists are available, the prevailing clinic-based service model is either too resource-intensive, or presents barriers to access.

One approach to addressing some these barriers is the use of "telehealth" outreach. Studies in diverse medical disorders and some chronic pain syndromes suggest that care can be delivered efficiently and effectively with minimal therapist contact in home-based treatment models, using telephone consultation to replace clinic visits. These approaches are fully congruent with recent VA telehealth initiatives to improve access and cost efficiency. In VA Pain Clinic settings our face-to-face, 8-week, 8-hours contact time Cognitive Behavioral Self-Management Skills Training (CBSST) program appears to be effective in reducing disability and pain, and improving mood in chronic back pain. Given the scarcity of specialized psychologists, a second approach is to train non-specialists (eg, primary care medical nurse personnel) instead of psychologists to deliver treatment, to help improve access to the intervention.

We conducted two double blind, randomized assignment, two-arm, parallel groups, six-month clinical trials. Patients with CLBP were recruited from VA San Diego primary care clinics and the community. Participants received either CBSST or Rogerian Psychotherapy in a home-based, telephone- delivered format for a total of 10 hours of therapist contact time. The methodological difference between the two studies was the discipline of the interventionist. In Study 1 the intervention was delivered by a psychologist with specific training in cognitive behavioral therapy; in Study 2 the intervention was was done by a medical primary care nurse who had been trained to deliver a version of CBSST modified to be suitable for delivery by an individual without specific expertise in cognitive behavioral therapy. The control condition was a supportive psychotherapy, again suitably modified in the case of the medical nurse interventionist. Assessments were conducted at baseline and at end of treatment, and at one, three and six months post-treatment. The primary data analytic strategy was an intent-to-treat analysis (last observation carried forward) of all participants as randomized. The primary end point was physical function (Roland \& Morris Disability) at end of 8-week treatment; secondary end points were pain intensity (Numeric Rating Scale) and patient-reported clinical global impression of change. The aim of the research was to develop more accessible and more cost-efficient back pain treatment.

Key Words: Back Pain, Cognitive-Behavioral Treatment, Clinical Trial